ATO Error Message - STP

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Alfredo Nidea
Alfredo Nidea Member Posts: 3 ✭
edited April 2019 in Accounts Hosted
ATO Error Message - ATO sent the poll response but the service failed to deserialize it. 
What should be done to correct the error?

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  • Rav
    Rav Administrator, Reckon Staff Posts: 15,392 Community Manager Community Manager
    edited March 2019
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    Hi Alfredo,
    Has an ATO receipt number been returned on the pay event that this message appears on?
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  • Alfredo Nidea
    Alfredo Nidea Member Posts: 3 ✭
    edited March 2019
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    ATO Receipt Number indicated "b0a5cf30-451f-11e9-9e33-c95a9943566b@reckon.com" which is not understandable.
  • Alfredo Nidea
    Alfredo Nidea Member Posts: 3 ✭
    edited March 2019
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    Hi Ravi,  Will there be no problem if I upload again the same file?  The said file was uploaded two weeks ago. Regards.

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