Keyboard is not working on Reckon

Anne Ryan
Anne Ryan Member Posts: 6 Novice Member Novice Member
edited October 2024 in Accounts Hosted
When I try to log into Reckon and enter my password, many keys on my keyboard don't appear to be working, but this issue is isolated to Reckon only. 
My keyboard is working perfectly in all other apps, Google, email, word, excel, etc.
I'm using a Macbook Pro, Reckon Hosted, Chrome browser.
Thanks

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,666 Reckon Community Manager Community Manager
    edited April 2019
  • Anne Ryan
    Anne Ryan Member Posts: 6 Novice Member Novice Member
    edited April 2019
    My login and password are memorized on the login page, so that works fine. It's happening before launching the hosted service. Tried closing browser, tried shutting down the computer and restarting. I've got around it by logging onto another laptop with the same credentials and using chrome then logging onto mine and that bypassed the password! Even within Reckon, it appears that the keyboard is not working properly. My keyboard is working perfectly on other apps, windows, email etc. It has been working fine for weeks/years and this issue started on Monday. Nothing has changed at my end. FRUSTRATING!
  • Hayley Coates
    Hayley Coates Member Posts: 9 Novice Member Novice Member
    edited April 2019
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,666 Reckon Community Manager Community Manager
    edited June 2019
  • Hayley Coates
    Hayley Coates Member Posts: 9 Novice Member Novice Member
    edited April 2019
  • Anne Ryan
    Anne Ryan Member Posts: 6 Novice Member Novice Member
    edited April 2019
    The Google Chrome version is 73.0.3683.86 and MAC version is Sierra 10.12.6
  • Anne Ryan
    Anne Ryan Member Posts: 6 Novice Member Novice Member
    edited April 2019
    It's all working today! Go figure!
  • Han Banan
    Han Banan Member Posts: 14 Novice Member Novice Member
    edited June 2019
  • Han Banan
    Han Banan Member Posts: 14 Novice Member Novice Member
    edited June 2019
    Update: another employee's hosted program was doing this same thing yesterday - today it is OK though. I've swapped to IE and the problem appears to have vanished. I use Google Chrome, Version 74.0.3729.169 (Official Build) (64-bit)
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