Create the GovConnect STP Account

Donna_9994086
Donna_9994086 Member Posts: 6 Reckoner Reckoner
edited October 2024 in Accounts Hosted

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,666 Reckon Community Manager Community Manager
    edited April 2019
  • Donna_9994086
    Donna_9994086 Member Posts: 6 Reckoner Reckoner
    edited September 2019
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,666 Reckon Community Manager Community Manager
    edited April 2019
    Did you try logging into the Reckon Portal with your existing Hosted login details?
    Is that where you came across the error message?
  • Donna_9994086
    Donna_9994086 Member Posts: 6 Reckoner Reckoner
    edited April 2019
    Yes I did and I couldn't get in.
    I asked for a new password, which I have now made a new one.
    I could then get into the portal, have been able to get my Software ID and advised the ATO through my AUSKEY.  Just now wondering if I have now somehow made a new Reckon One account as I have received an email about a demo for Reckon One.
    Not sure what has happened.  Are you able to check if everything is set up correctly.
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,666 Reckon Community Manager Community Manager
    edited April 2019
    Good stuff Donna.
    You don't have any Reckon One services set up, you can disregard that email. Its an automatic email that comes through to advise you of services that are available in the Portal.
  • Donna_9994086
    Donna_9994086 Member Posts: 6 Reckoner Reckoner
    edited April 2019
    Thanks for that.
    Just wondering why I couldn't get into the Portal with my normal username and password that I use when I login to Reckon Hosted.
    I thought that was what the Webinar said yesterday.  Or is it that I didn't have a portal account in the first place?

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,845 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert
    edited April 2019

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • CHRIS WILLOX
    CHRIS WILLOX Member Posts: 15 Novice Member Novice Member
    edited May 2019
    Hi Rav,  i have just moved from reckon desktop to hosted. i created the payroll but at the point of opening up the portal and signing in i misplaced my sign in details. i exited to find them but cannot seem to re-open the portal in hosted unless i create another payroll. what can i do?
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