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BankData Feeds User ID error

Andy Robert

My client has recently activated BankData feeds for Reckon Hosted. However, when attempting to import it comes back with an error message saying the Bankdata User id is not valid. Yet, the confirmation clearly displays the User id I am using which, by the way, allows me login access with no problems. Any ideas...been on hold with Reckon Support for 47 minutes!!!!!

Comments

Rav

Hey Andy,
Sorry to hear we kept you waiting for such a long time on your call today.
Were you able to chat with the team and get this sorted today?

Andy Robert

Hi Rav,

I finally managed to talk to someone, bu after going through a few scenario's and a remote access link-up we were unable to resolve this issue. It has been escalated to a higher level. But, 47-50 minutes of being on hold certainly indicates that Reckon has some serious issues with their customer support...if customers "are important to you" as mentioned in the on-hold message!

Jamie JAnke

I am having the same issue with this.

Image httpsd2r1vs3d9006apcloudfrontnets3_images1786822RackMultipart20190426-79268-1x75ocl-Reckon_Bank_Online_centre_error_inlinePNG1556283186

I have double checked my login user ID and password and they are correct. I also definately have a valid BankData account

Haydenmccall

We cancelled BankData due to it being both unreliable and unintuitive.

We spent a considerable amount of time setting this up, thinking it would provide a process improvement, but it has caused nothing but headaches and confusion.

We would have happily paid more for integrated banking that actually worked, but a half-baked flukey integration that kind of works sometimes and fails to work at other times is hopeless.

As I understand it BankData has been available in Reckon for quite some time and so I expected it to be mature and bug-free.

It is clearly in need or more development and testing before being released on unsuspecting users.

As far as we are concerned it should be removed from the product. NOT RECOMMENDED!

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