email in Reckon hosted not working

sue maxwell
sue maxwell Member Posts: 8 Reckoner Reckoner
edited October 2024 in Accounts Hosted
emailing invoices, statements etc no longer working. I have tried email to myself and I am not receiving either. Nothing has changed in our office environment. Any ideas?

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,374 Reckon Community Manager Community Manager
    edited April 2019
    Hi Sue,
    Have you checked your Junk/Spam email folder just to check if they've been diverted there?

    Is there any difference if you exit your file and then logout in full before trying again?
  • sue maxwell
    sue maxwell Member Posts: 8 Reckoner Reckoner
    edited April 2019
    I have  checked, tried emailing to 2 different email addresses too. This has gone on for a few days again. Was wondering if it could be some sort of security setting...??

  • sue maxwell
    sue maxwell Member Posts: 8 Reckoner Reckoner
    edited April 2019
    not receiving Reckon reports via email either
  • Rav
    Rav Administrator, Reckon Staff Posts: 14,374 Reckon Community Manager Community Manager
    edited April 2019
    That sounds rather odd. Could you please give us a buzz on 1300 799 150 so we can have a technician take a closer look into this with you
  • sue maxwell
    sue maxwell Member Posts: 8 Reckoner Reckoner
    edited April 2019
    I will call in the morning as I have to leave the office now. thanks Sue

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