unable to export to excel

Patricia Hobson

I wish to create an excel file from our customer data base of "lapsed customers". I have added/substracted appropriate fields and produced a large report that I would like to export to Excel so I can eliminate recent customers & produce a mailing list. However, when I press the Export button it asks me to save the xls file, I click the Save button but nothing happens (see screenshot). Last night I waited for hours to no avail. I even tried emailing it to myself in Excel and pdf format as suggested in the community but still no luck. Is this to do with my settings, my browser, my version of Excel (2010) or something else. Please assist as it is vital I get my business back on its feet after the deah of its owner/manager (my husband) last year.

Rav

Patricia Hobson