single touch payroll subscription failed

Peter Brown
Peter Brown Member Posts: 28 Reckoner Reckoner
edited October 2024 in Accounts Hosted
Single touch payroll comes up with failed to open subscription for a company
Help Please

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,649 Reckon Community Manager Community Manager
    edited May 2019
  • Iceberries AU
    Iceberries AU Member Posts: 5 Novice Member Novice Member
    edited May 2019
    Hi Rav, I had problem with submit STP
    It's show Error message in first payment.
    and I fix it and submit again that show another error message again
    they can't find the STP that i would like to replacement.
    now i have not Submit any STP success...
    Do I need to contact ATO?
    Thanks

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,649 Reckon Community Manager Community Manager
    edited May 2019
    Hi Iceberries,
    It sounds like you are selecting Full File Replacement ie. to replace a previously submitted pay event file. However in this case, as you haven't had any successful pay events so there are no pay events to replace.

    If you've fixed the initial error, please export a normal pay event file and submit via GovConnect STP and it should go through fine provided there are no other issues that require attention.

    Let me know how you get on.
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