How do I find my installation key for Reckon accounts 2019? . I logged on to members area of the Rec

Mike Garben
Mike Garben Member Posts: 4 Novice Member Novice Member
edited October 2024 in Reckon Accounts (Desktop)

Comments

  • Kwikbooks (Professional Partner)
    Kwikbooks (Professional Partner) Member Posts: 711 Reckoner Reckoner
    edited April 2020
    Hi Mike

    are you updating from 2018?  Current key is in help>about

    Have you just purchased and are installing?  Should come in an email 

    In other words what do you need the key for?
  • Mike Garben
    Mike Garben Member Posts: 4 Novice Member Novice Member
    edited May 2019
    I currently use Accounts 2018. I renewed my annual 5-user licence recently - that’s entitled me to an upgrade in previous years. Now I have just downloaded Accounts 2019 and tried to install - it asks for the key.
  • Zappy
    Zappy Accredited Partner Posts: 5,257 Accredited Partner Accredited Partner
    edited August 2019
    Mike if you have your reckon customer number and PIN log in to the members area. Your software downloads is there along with the key code
  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,580 Accredited Partner Accredited Partner
    edited May 2019
    Mike,
    if you are still having problems Text me privately with your customer id on 0418907140 and i will check it out.

    Gerry

    Gerry id 6376

    Gerhard Winter

    Ph. 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • Kwikbooks (Professional Partner)
    Kwikbooks (Professional Partner) Member Posts: 711 Reckoner Reckoner
    edited April 2020
    Hi Mike

    Installation keys via member login, I think, are only available to professional partners.  If you are upgrading the same product & level then you should use the same installation key as 2018.  (help>my lic info). This key tells Reckon what product you have, and can always download & reinstall with this key.

    If you have upgraded to a new level of product, say basic to accountants edition then you will be emailed a new key.
  • Mike Garben
    Mike Garben Member Posts: 4 Novice Member Novice Member
    edited August 2019
    OK thanks, I have found the key by logging in then clicking on the download section, even though I had already downloaded it, then selected the product, then the key popped up. So everything good now, thanks.

  • Zappy
    Zappy Accredited Partner Posts: 5,257 Accredited Partner Accredited Partner
    edited May 2019
    Of course you did. Good job. It's not supposed to be complicated. Peace
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