using link to get into Reckon Customer Portal does not bring you back to Reckon on exit

SUE GREEN
SUE GREEN Member Posts: 27 Reckoner Reckoner
edited October 2024 in Accounts Hosted

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,666 Reckon Community Manager Community Manager
    edited May 2019
  • SUE GREEN
    SUE GREEN Member Posts: 27 Reckoner Reckoner
    edited May 2019
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,666 Reckon Community Manager Community Manager
    edited May 2019
    Are you closing your browser that Hosted is active on after clicking 'Lodge'?

    I just went through the process and after clicking 'Lodge' the in-app browser opened which took me to Portal, I logged in, accessed GovConnect then logged out and closed the in-app browser window. Hosted was still active & logged on my regular browser so I could switch to it if needed or once I finished my STP submission (see screenshot below)

    image
  • Robyn Kelly (Partner)
    Robyn Kelly (Partner) Accredited Partner Posts: 500 Accredited Partner Accredited Partner
    edited September 2019
  • SUE GREEN
    SUE GREEN Member Posts: 27 Reckoner Reckoner
    edited May 2019
    Yep silly me - it works - thank you
This discussion has been closed.

Categories