payroll data not appearing in GovConnectSTP

Laurie Maughan
Laurie Maughan Member Posts: 2 Novice Member Novice Member
edited October 2024 in Reckon One
Reckon One - I have sent Payroll information to GovConnect STP. When I go to "Launch Gov Connect STP" it says no Data received. I have tried this several times. Any advice?

Laurie

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,235 Reckon Community Manager Community Manager
    edited July 2019
    Hi Laurie,
    Do you have more than one STP entity set up in GovConnect?
    Do you have a branch number listed for your business and is it set in your company information in your book settings, if so, is this also set and show in your STP entity in GovConnect?
  • Laurie Maughan
    Laurie Maughan Member Posts: 2 Novice Member Novice Member
    edited June 2019
    Hi Rav,

    Only one STP entity.
    On Business Portal, no Branch number.

    In my Book Settings, it say 003, but will not let me change it to say nothing.

    When I try to Launch STP, it says Branch 003, but still no data appears,

    Thanks

    Laurie
  • Natalie_10070760
    Natalie_10070760 Member Posts: 15 Reckoner Reckoner
    edited June 2019

    Hi Rav,

    Can you please advise how to set up different branches for one business. Thank you
  • Natalie_10070760
    Natalie_10070760 Member Posts: 15 Reckoner Reckoner
    edited June 2019

    Hi Rav,


    Please ignore my question. I found the answer on another post : )

This discussion has been closed.

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