payroll data not appearing in GovConnectSTP

Options
Laurie Maughan
Laurie Maughan Member Posts: 2 ✭
edited July 2019 in Reckon One
Reckon One - I have sent Payroll information to GovConnect STP. When I go to "Launch Gov Connect STP" it says no Data received. I have tried this several times. Any advice?

Laurie

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,389 Community Manager Community Manager
    edited July 2019
    Options
    Hi Laurie,
    Do you have more than one STP entity set up in GovConnect?
    Do you have a branch number listed for your business and is it set in your company information in your book settings, if so, is this also set and show in your STP entity in GovConnect?
    Reckon Logo - Signature.png


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Laurie Maughan
    Laurie Maughan Member Posts: 2 ✭
    edited June 2019
    Options
    Hi Rav,

    Only one STP entity.
    On Business Portal, no Branch number.

    In my Book Settings, it say 003, but will not let me change it to say nothing.

    When I try to Launch STP, it says Branch 003, but still no data appears,

    Thanks

    Laurie
  • Natalie_10070760
    Natalie_10070760 Member Posts: 15 ✭
    edited June 2019
    Options

    Hi Rav,

    Can you please advise how to set up different branches for one business. Thank you
  • Natalie_10070760
    Natalie_10070760 Member Posts: 15 ✭
    edited June 2019
    Options

    Hi Rav,


    Please ignore my question. I found the answer on another post : )

Categories