cant get capitals to work

shane_10070694

when trying t invoice i cant get capital letters ive tried caps lock and Shift nothing
if i go to msword or other text editors i do not have this problem.

IRRIGEAR LOWOOD

Us too, Shane.  A little frustrating, isn't it.  Hoping someone else can enlighten us, or that Reckon fixes it ASAP.

Rav

Hi Shane,
The Hosted team have received a couple of cases of this occurring this morning and they're looking into it.
Early investigation shows that it looks isolated to Chrome only and clearing the browser cache fixes this. We've also found this problem does not occur on other browsers OR when using incognito mode in Chrome however, clearing the browser cache solves it.

cosmic

OMG  YES  YEW YES!!!  I have the same issue , I thought it was my keyboard was planning to get new one from Office works. 

Rav

Can you try the above please Chandra and let me know how you go.

Jane Birch

This reply was created from a merged topic originally titled caps lock is not working !??. Can someone please advise why caps lock is not working in Reckon this morning!??

Lynette Rochester_10065388

It is happening with Firefox as well? Any idea's how to rectify yet?

Rav

Hi Lynette,
Thanks for your report on this. Can you please try clearing the cache in Firefox and let me know if there's any change.

Thanks

Michelle_8612833

This reply was created from a merged topic originally titled Unable to use uppercase. Good Morning,

Wondering whether anyone else is having issues with using upper case.  Upper case button is on but only getting lower case.  All other programs are ok.  Have checked with another company using Reckon Hosted and they have the same issue.

Anita Morton

I use Chrome and cleared cache and uppers work however numbers RH side keyboard don't; HELP

Rav

Hi Jo-Anne,
Is this before or after clearing the browser cache? To confirm, is this on Google Chrome or some other browser?

Jane Birch

Rav 
Clearing Cache works to a degree
Caps lock started working after a few minutes within Reckon. But when we are in the sign in screen & entering password Caps lock is off when it's on & vise versa. 

Michelle_8612833

yep me too

Anita Morton

need number lock fixed asap please

Jan V

I am experiencing the same problem! 

Jane Birch

Number Lock now intermittently  not working - PLEASE can we have an update this is not workable!

Rav

Hi Jane,
Can you let me know which screen you're accessing when NUM lock fails eg. Invoices, Bills, etc or is it any screen?

Jane Birch

So far for us Payment & Invoicing screens

Linda ABC

Hi Rav - was happening to me too this morning - I use Opera - but I cleared my cache, logged out, then back in and all good now.  thanks Linda

cosmic

Rav, clearing cache works.
Users are not looking at this forum . SEND A EMAIL BROADCAST DIRECTLY TO THEM . sure Reckon has their emails 
Not the community forum email.

Jane Birch

Our experience also - We HAVE CLEARED CACHE & still experiencing problems
Chandra if you read the whole thread you will see several users have cleared & still having problems.

cosmic

hmmm , I just logged into another client was able to login.
Well , Reckon we have problems then ???

Rav

Hi folks,
We've made a change on our end which we believe should resolve the problem where some users are experiencing issues with caps lock & num lock.

Can you please do the following, logout of Hosted in full. Clear your browser cache again and then log back in.

Please let me know BELOW THIS POST if you continue to experience problems after doing so.

Anita Morton

i have logged out; cleared and all working thus far; hoping it will stay that way; chrome user reckon hosted

Anita Morton

god knows now: can't clear my screen; can't log off, can't print !!!!!!!

Anita Morton

is anyone looking at this ?????

Jane Birch

Have done the above again but we are still experiencing intermittent problems with Number lock. 
Password login screen also still had issues

IRRIGEAR LOWOOD

Things are fine here...for the moment.

Rav

Thanks for getting back to me Jo-Anne,
Hosted and the Community are completely separate and not related to each other in a technical sense. Is the keypad not working on other websites using the same browser?

Rav

I'm not sure what this means Anita, can you give me some clear details on what you're experiencing particularly when you say you can't clear your screen & log off ie. Are you getting an error message etc.

Rav

Hi Jane,
Can you let me know if there has been any improvement for you now?

Thanks

Jane Birch

Intermittent problems still, Right at this very moment definitely one user with no Number Lock. 
Thanks Rav

IRRIGEAR LOWOOD

And there goes my numbers again.  Still not fixed.....