Numeric keypad not working

Kristie
Kristie Member Posts: 6 Novice Member Novice Member
edited October 2024 in Accounts Hosted
For the last couple of days the numeric keypad is only working intermittently with Reckon. It works in all other programs, apps etc. The top numbers on the keyboard work but this slows down my data entry quite a lot. I have googled and tried some solutions, I have restarted my PC a few times, I have tried a new keyboard, I have tried a non wireless keyboard. Any ideas on how to fix this.

Thank you

Comments

  • John Graetz
    John Graetz Member Posts: 1,663 Reckon Star Reckon Star
    edited July 2020
  • Kristie
    Kristie Member Posts: 6 Novice Member Novice Member
    edited June 2019
    Hi John. I did a search but what i found was all older and not relevant. New to using the community so still finding my way. Thank you 
  • Anna Harvey
    Anna Harvey Member Posts: 11 Reckoner Reckoner
    edited June 2019
    This happened to me yesterday. Googled for a solution. Hold the FN key on bottom left of keyboard and press the num lock key to on. It worked. Good luck.
  • breakfree73
    breakfree73 Member Posts: 6 Novice Member Novice Member
    edited June 2019
    silly question but could you share the link to the forum?  im having the same problem.  Cleared my cache, restarted computer.  happens intermittently without reason for last two days. 
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,666 Reckon Community Manager Community Manager
    edited June 2019
    Hi Kristie and breakfree73
    Check out my update post yesterday HERE and also earlier this morning HERE for the latest info on this.
  • John Lee_10073739
    John Lee_10073739 Member Posts: 3 Novice Member Novice Member
    edited June 2019
    THIS TOO IS HAPPENING TO US. SO WHAT IS THE ISSUE WITH RECKON.??????? ALL THREE TERMINALS CAN'T BE HAVING THE SAME PROBLEM THERE HAS TO BE SOMETHING NOT QUITE RIGHT WITH RECKON PLEASE HELP US NOW......BEFORE WE JUMP OUT OF OUR OFFICE WINDOWS.... THE CAPS NOT WORKING AND THE NUMBERS ARE NOT WORKING ONLY IN RECKON.......
  • kristie petersen
    kristie petersen Member Posts: 1 Novice Member Novice Member
    edited June 2019
    Hi John 
    See Rav's post above and use the links. Clearing the cache is what has worked for me until you put the Caps Lock on and then it happens again so I am just not using caps lock for anything and am holding shift down for anything I may require to be in caps. 
    Cheers Kristie
  • John Lee_10073739
    John Lee_10073739 Member Posts: 3 Novice Member Novice Member
    edited June 2019
    This only happens when using Reckon online.... and nothing is working... on all three terminals...(computers) here in our office...Reckon wake up it's your proplem....

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,666 Reckon Community Manager Community Manager
    edited June 2019
    John, see the links I've already posted above for the latest info.
This discussion has been closed.

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