What is wrong if my reckon hosted single touch payroll lodgement doesn't automatically launch the Re
Options
Susan_10075422
Member Posts: 11 ✭
What is wrong if my reckon hosted single touch payroll lodgement doesn't automatically launch the Reckon Portal. I logged into the portal manually but can't find the JSON file.
0
Comments
-
Yep same problem, had a few goes. Will try another day.0
-
Hi Susan,
Your JSON file will be saved into the destination you've selected in Reckon Accounts Hosted's Q drive. What you need to do is download it to your local PC from the Q drive by using the Floating Toolbar. I'll add some info on this here.
In regard to the Portal not opening, can you check if the Portal browser window is getting stuck in the background of your main Hosted window by any chance?ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
0 -
Thanks, On the 3rd file lodge attempted it actually launched the portal. By stuck in the background do you mean located behind the home page?
0 -
Hi Susan,
Yes behind the main page of Reckon Accounts Hosted or any other windows you may have open within Hosted. It should generally open after the STP report is finalised.ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
0 -
Thanks for your assistance, Rav. Have great day.1
Categories
- All Categories
- 6.4K Accounts Hosted
- 10 📢 Reckon Accounts Hosted - Announcements
- 5.9K Reckon Accounts (Desktop)
- 3 📢 Reckon Accounts Desktop - Announcements
- 1.3K Reckon Payroll 🚀
- 21 📢 Reckon Payroll - Announcements
- 21 Reckon Payroll Help Videos 🎥
- 21 Reckon Mate App
- 3K Reckon One
- 7 📢 Reckon One - Announcements
- 10 Reckon Invoices App
- 14 Reckon Insights
- 107 Reckon API
- 822 Payroll Premier
- 307 Point of Sale
- 1.9K Personal Plus and Home & Business
- 63 About Reckon Community