Email not working from Reckon hosted

Alanna_10102144
Alanna_10102144 Member Posts: 5 Novice Member Novice Member
edited October 2024 in Accounts Hosted
I have not been able to email invoices from Reckon Hosted since yesterday?  Is this a wider problem for everyone? The helpline is not answering.

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,666 Reckon Community Manager Community Manager
    edited June 2019
  • Alanna_10102144
    Alanna_10102144 Member Posts: 5 Novice Member Novice Member
    edited June 2020
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,666 Reckon Community Manager Community Manager
    edited June 2019
    Out of curiosity, are the recipients that aren't receiving the email(s), Bigpond email address holders? ie. @bigpond.com
  • Alanna_10102144
    Alanna_10102144 Member Posts: 5 Novice Member Novice Member
    edited June 2019
    I am actually only sending to our own email so that I know if they are being received or not (I always do this and then forward them onto the customer from there) and our email address is a bigpond.net.au . Note we are sending and receiving other emails okay from that address though
  • Sarah_9702968
    Sarah_9702968 Member Posts: 5 Novice Member Novice Member
    edited August 2019
  • Linda ABC
    Linda ABC Accredited Partner Posts: 1,133 Accredited Partner Accredited Partner
    edited June 2019
    Alanna - have you checked if its just that the window has gone behind the other windows?  when in the Hosted screen - after hitting send... if you press Alt + the PageUP key does the email window come to the front?
  • Lyn_7052212
    Lyn_7052212 Member Posts: 16 Reckoner Reckoner
    edited June 2019
    I tried to send payslips today and it appears that the problem is with the bigpond addresses.  What do you suggest Rav ?
  • Lawrie Sewell
    Lawrie Sewell Member Posts: 5 Reckoner Reckoner
    edited June 2019
    I'm have the same problem, from desk top and laptop, help 
  • Alanna_10102144
    Alanna_10102144 Member Posts: 5 Novice Member Novice Member
    edited June 2019
    Hi Linda, thanks for that tip, I tried it but there aren't any hidden windows and still no luck sending emails

  • Trevor Hynds
    Trevor Hynds Member Posts: 1 Novice Member Novice Member
    edited June 2019

    I am also not able to export to excel.  Error message reads ""Excel could not open the data file."
  • Bruce
    Bruce Member Posts: 445 Professional Partner Professional Partner
    edited June 2020
    I am also having the same problem - invoices/pay slips to bigpond addresses not going through
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,666 Reckon Community Manager Community Manager
    edited June 2019
  • Alanna_10102144
    Alanna_10102144 Member Posts: 5 Novice Member Novice Member
    edited June 2019
    Thank you for following up. Emails are now back working this morning.
  • Lawrie Sewell
    Lawrie Sewell Member Posts: 5 Reckoner Reckoner
    edited June 2019
    Yes we are up and running too, thank you :)
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,666 Reckon Community Manager Community Manager
    edited June 2019
This discussion has been closed.

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