Unable to login to Reckon Customer Portal

Emmy
Emmy Member Posts: 3 Novice Member Novice Member
edited October 2024 in Accounts Hosted
I can not login to Reckon Customer Portal with my user name.
The error message has come out saying" This user name is not registered with Reckon."
Our company is  Reckon Accounts Hosted user and I am registered as Administrator.  
I have to setup for STP today.  Please help me.

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,235 Reckon Community Manager Community Manager
    edited June 2019
    Hi Emmy,
    As you're a Reckon Accounts Hosted user, please ensure you're logging into the Reckon Portal with your Hosted user name. Do not use a User ID to login unless that is also your user name.
    There's more info on this here -
    Signing up/Logging in to the Reckon Portal
  • Emmy
    Emmy Member Posts: 3 Novice Member Novice Member
    edited June 2019
    I have tried to login with my Hosted user name not User ID.
  • Emmy
    Emmy Member Posts: 3 Novice Member Novice Member
    edited June 2019
    Hi Rav,
    Can not solve this problem. Should I create a new Portal account ?
This discussion has been closed.

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