My Report function hangs and doesn't produce the requested report

Vicki Epifanidis
Vicki Epifanidis Member Posts: 4 Novice Member Novice Member
edited October 2024 in Reckon One
After selecting the report that I require the system hangs and seems to go into a cyber loop and doesn't produce the report

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Comments

  • Kwikbooks (Professional Partner)
    Kwikbooks (Professional Partner) Member Posts: 761 Reckoner Reckoner
    edited April 2020
    are popups blocked on your browser
  • Vicki Epifanidis
    Vicki Epifanidis Member Posts: 4 Novice Member Novice Member
    edited September 2019
    No. I have experienced this problem on two separate, unconnected computers.
  • Rav
    Rav Administrator, Reckon Staff Posts: 14,527 Reckon Community Manager Community Manager
    edited June 2019
    Hi Vicki,
    Which report are you attempting to generate from Reckon One when you run into this? Is it affecting all reports or just a specific one?
    What sort of date range are you generating for the report?
  • Vicki Epifanidis
    Vicki Epifanidis Member Posts: 4 Novice Member Novice Member
    edited June 2019

    Tried a third computer and same problem. Seems to be any report available under Report Centre.
  • Robyn Kelly (Partner)
    Robyn Kelly (Partner) Accredited Partner Posts: 413 Accredited Partner Accredited Partner
    edited June 2019
    Are you using Internet Explorer?  If so try Chrome.
  • Vicki Epifanidis
    Vicki Epifanidis Member Posts: 4 Novice Member Novice Member
    edited July 2019
    Thank you. Chrome seems to be the answer. I'm guessing a recent upgrade by IE might have had some unintended consequences.
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