My Report function hangs and doesn't produce the requested report

Vicki Epifanidis
Member Posts: 4 Novice Member

After selecting the report that I require the system hangs and seems to go into a cyber loop and doesn't produce the report
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are popups blocked on your browser0
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No. I have experienced this problem on two separate, unconnected computers.
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Hi Vicki,
Which report are you attempting to generate from Reckon One when you run into this? Is it affecting all reports or just a specific one?
What sort of date range are you generating for the report?0 -
Tried a third computer and same problem. Seems to be any report available under Report Centre.0 -
Are you using Internet Explorer? If so try Chrome.0
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Thank you. Chrome seems to be the answer. I'm guessing a recent upgrade by IE might have had some unintended consequences.0
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