My Report function hangs and doesn't produce the requested report

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Vicki Epifanidis
Vicki Epifanidis Member Posts: 4 ✭
edited April 2020 in Reckon One
After selecting the report that I require the system hangs and seems to go into a cyber loop and doesn't produce the report

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  • Kwikbooks (Professional Partner)
    Kwikbooks (Professional Partner) Member Posts: 824 ✭✭✭
    edited April 2020
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    are popups blocked on your browser
  • Vicki Epifanidis
    Vicki Epifanidis Member Posts: 4 ✭
    edited September 2019
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    No. I have experienced this problem on two separate, unconnected computers.
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,392 Community Manager Community Manager
    edited June 2019
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    Hi Vicki,
    Which report are you attempting to generate from Reckon One when you run into this? Is it affecting all reports or just a specific one?
    What sort of date range are you generating for the report?
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  • Vicki Epifanidis
    Vicki Epifanidis Member Posts: 4 ✭
    edited June 2019
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    Tried a third computer and same problem. Seems to be any report available under Report Centre.
  • Robyn Kelly (Partner)
    Robyn Kelly (Partner) Accredited Partner Posts: 474 Accredited Partner Accredited Partner
    edited June 2019
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    Are you using Internet Explorer?  If so try Chrome.
  • Vicki Epifanidis
    Vicki Epifanidis Member Posts: 4 ✭
    edited July 2019
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    Thank you. Chrome seems to be the answer. I'm guessing a recent upgrade by IE might have had some unintended consequences.

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