STP Error Message
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Jamie_4554707
Member Posts: 3 ✭
I have uploaded my STP file and have received the following error - "ATO sent the poll response but the service failed to deserialize it".
I have supplied all the details on the portal Chat bar. including the upload that was done along with the ATO receipt number.
nearly 24 hours ago, with no reply. Can reckon please offer some support ?
I have supplied all the details on the portal Chat bar. including the upload that was done along with the ATO receipt number.
nearly 24 hours ago, with no reply. Can reckon please offer some support ?
2
Comments
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I have exactly the same error message when I uploaded my stp yesterday (first time I've ever had an error in the whole 12 months of uploading to STP) ...I too have asked for support through the portal chat bar and am also still waiting for a response.0
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I'm had the same error with a number of files I up-loaded last night. Out of the batch two were successful and the rest have this error.
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Hi guys,
The cause of this message is a failure with the ATO's SBR2 service which handles STP transmissions. We've just been advised they experienced a massive failure yesterday evening which has resulted in these submissions not being accepted.
For any pay events that you have with this message, I'd recommend uploading them again.ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
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Thank you Rav. Do I upload the file as 'full file replacement' or just as normal (not ticking any boxes) ?0
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Just a normal one Kyle, the first one hasn't gone through so the Full File Replacement option can't replace it (if that makes sense).
ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
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I have put through a new pay event. Have since gone on to the ATO STP portal and found I now have two pay events for the same date.
Do I still need to do a finalise year event now ? I am worried I will be duplicating so many of the same report
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I have uploaded as a normal stp and have had 'success'. Thank you Rav.0
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