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GovConnect ABN already registered?

Luci Tavener

I have emailed the support team 3 times with this and spoken to them on 2 separate occasions but get no solutions (We'll get back to you was the answer). I also see that there are no answers in the community but here goes again.

In May for Reckon One I set up Multi Factor login and tried to create a Gov Connect subscription but got the message:

"Failed to create a subscription."

I try daily, but now the mesage has changed to "GovConnect ABN already registered"
Still cannot get in. Tomorrow is the first payday of the year and I need this to work asap. Has anyone solved it please.

Comments

Sam_10121542

Hi, Rav I'm having the same problem again with ABN 70050140219 and email is sam@moranaccountants.com.au.
Thank you!

Helen Alexander

I am having the same problem, tech support is apparently at capacity, so am trying here. ABN 97562386236, clients email is reddogpetroleum@gmail.com and also won't work if I use mine hmalexander64@gmail.com.

RenovationD Support

Hi,
I got the same problem with ABN 82 115 657 657 (I registered using STP apps I think) and email is support@renovationd.com.au

Thank you!

Rav

Hi Sherhan,
I've just responded to you in relation to this in your own thread here. Lets keep the conversation on this there.

Rav

Hi Florence,
I've removed the error affecting your ABN registration. It can now be registered again correctly.

Rav

Sam & Helen Alexander
Hi guys,
Couldn't find any errors on either your ABN registrations. Provided that you're logging in to the Reckon Portal with the email address and password that was used when it was first registered you'll be able to access the STP entity.
The email address the Portal account has been registered to is not the email addresses you've provided. I cannot disclose what email addresses have been used.

Rav

Hi there,
I've removed the error affecting your ABN registration. It can now be registered again correctly in the GovConnect service. I've also deleted the ABN registration from the STP app.

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