anybody having problems getting into Reckon Hosted. New version

Lynn Hemsworth_8081701
Lynn Hemsworth_8081701 Member Posts: 4 Novice Member Novice Member
edited October 2024 in Accounts Hosted
Just about to finish updating my fourth file and now can't access Reckon at all

Comments

  • Alanna
    Alanna Member Posts: 19 Novice Member Novice Member
    edited May 2020
    Hi Lynn, I had some problems too....not sure if same issue but instead of just closing the company and logging off I had to go into File and Exit to kind of reset it. If you haven't already done, hope it works for you too :)

  • Lynn Hemsworth_8081701
    Lynn Hemsworth_8081701 Member Posts: 4 Novice Member Novice Member
    edited May 2020
    Thank you Alanna.
    Unfortunately it is not allowing me to do that as the File etc are greyed out and therefore I have no access to them.  I am on the phone to Reckon but there is a 45 minute wait
  • Alanna
    Alanna Member Posts: 19 Novice Member Novice Member
    edited July 2019
    Oh that's a shame, hope you get it sorted. 
  • Lynn Hemsworth_8081701
    Lynn Hemsworth_8081701 Member Posts: 4 Novice Member Novice Member
    edited July 2019
    Thank you Alanna.
    Unfortunately it is not allowing me to do that as the File etc are greyed out and therefore I have no access to them.  I am on the phone to Reckon but there is a 45 minute wait
  • Lynn Hemsworth_8081701
    Lynn Hemsworth_8081701 Member Posts: 4 Novice Member Novice Member
    edited July 2019
    Sorry posted that twice
  • Rav
    Rav Administrator, Reckon Staff Posts: 14,205 Reckon Community Manager Community Manager
    edited July 2019
    Hi Lynn,
    Can you post a screenshot of what you're seeing on-screen during this process?
    I'd like to get a better idea of what selections you have on screen etc.
  • Linda ABC
    Linda ABC Accredited Partner Posts: 1,099 Accredited Partner Accredited Partner
    edited June 2020
    If everything is greyed out it is sounding a bit stuck - use the red X at the top right of the window - close it - then log off Hosted... close your browser and then open it and log in again...you may even need to go to your Control Panel and Log off remote users to clear any sessions there before trying the files again?
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