ABN registered Reckon GovConnect, please help

Lilly Li
Lilly Li Member Posts: 21 Novice Member Novice Member
edited October 11 in Accounts Hosted

Comments

  • Judith Edwards
    Judith Edwards Member Posts: 7 Novice Member Novice Member
    edited July 2019
    I have the same problem. Can’t get past , ABN already registered. Spoke to ATO and said all is okey dokey
  • Lilly Li
    Lilly Li Member Posts: 21 Novice Member Novice Member
    edited July 2019
    Hi Judith, thank you! so i can call ATO to fix this directly? 
  • Judith Edwards
    Judith Edwards Member Posts: 7 Novice Member Novice Member
    edited July 2019
    You can call the ATO they will sort out your registration but you may not be able to still submit . I still can’t get past the problem in Reckon when is says ‘ABN is already registered ‘ . Can’t get to speak to Reckon customer service so I may have to get my accountants to help me.
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager
    edited July 2019

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Lilly Li
    Lilly Li Member Posts: 21 Novice Member Novice Member
    edited July 2019
    Hi Rav, thank you for your reply. yes, there is no handover from the previous accountant. I've done the declaration letter, where can i email it to? thank you. 
  • Lilly Li
    Lilly Li Member Posts: 21 Novice Member Novice Member
    edited July 2019
    Hi Rav, email sent yesterday. when can i have access to these companies' Reckon GovConnect? Thank you!
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager
    edited July 2019
    Hi Lilly,
    Thanks yes I've received the details and I've asked our teams to action it. There is a fair bit of database end work involved in moving an STP entity so its not going to be an instantaneous thing but I'll let you know as soon as its done.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Lilly Li
    Lilly Li Member Posts: 21 Novice Member Novice Member
    edited July 2019
    hi Rav, has this been actioned? thank you. 
    Regards, Lilly
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager
    edited July 2019
    Hi Lilly,
    I've just checked in with the team and unfortunately, its still a work in progress at the moment. There's a fair bit of technical work involved in moving the registration from one account to another but we're still on it.

    I'll let you know as soon as I have a further update.

    Thanks for your patience with us so far.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Lilly Li
    Lilly Li Member Posts: 21 Novice Member Novice Member
    edited July 2019
    Hi Rav, can you please provide a update on the transfer status? thank you. 

    Regards, Lilly
  • Ben §ß
    Ben 大 Member Posts: 1 Novice Member Novice Member
    edited July 2019
    Hi Rav,
    I have same issue, could you please help me to solve it. And your member told me that he will fix it in 40 min, but I have't got his call back yet.
    My mobile 0406016160 thank you
  • Lilly Li
    Lilly Li Member Posts: 21 Novice Member Novice Member
    edited July 2019
    Hi Rav, any update on this yet? thank you. 

    regards, Lilly
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager
    edited July 2019
    Hey Lilly,
    I'm really sorry for the delay on this. I've been trying to push the devs on it and will do so again. I'll let you know as soon as I have further info.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Lilly Li
    Lilly Li Member Posts: 21 Novice Member Novice Member
    edited July 2019
    Hi Rav, can you please check again, we are running out of time for filling. 

    Thank you. Regards, Lilly
  • Lilly Li
    Lilly Li Member Posts: 21 Novice Member Novice Member
    edited July 2019
    Hi Rav, any update on this yet? thank you. Regards, Lilly
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager
    edited July 2019
    Hi Lilly,
    The Portal team have just come back to me in the last few minutes and advised the transfer has been completed.

    Can you please login to your Reckon Portal account, access the GovConnect service and confirm you are able to both view and access the STP entity.

    Thanks

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Lilly Li
    Lilly Li Member Posts: 21 Novice Member Novice Member
    edited July 2019
    Hi Rav, yes, it works now for one company. I have another company need to to add on to my portal (i've included in my declaration), ABN: 77 143 142 410. can you please check that one? Thank you. Regards, Lilly
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager
    edited July 2019
    Hi Lilly,
    Can you logout of your Reckon Portal account and then log back in and confirm if both STP entities are accessible.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Lilly Li
    Lilly Li Member Posts: 21 Novice Member Novice Member
    edited July 2019
    Great, all working now! thanks a lot Rav. 
  • Lilly Li
    Lilly Li Member Posts: 21 Novice Member Novice Member
    edited July 2019
    Hi Rav, we had multiple pay run in some month, and the only option i have when try to upload file is to replace an another pay run, but they all need to be submitted. Can you please advise what do i need to do? 
    Thank you. Regards, Lilly
  • Lilly Li
    Lilly Li Member Posts: 21 Novice Member Novice Member
    edited July 2019
    Hi Rav, can you please response to my question above? Thank you. 


  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager
    edited July 2019
    Hi Lilly,
    It sounds like you're selecting the Full File Replacement option when you're creating your pay event file. If its just a normal pay event that you need to create & submit do NOT select any of the tickboxes ie. Full File Replacement, Update Event etc.
    The pay event will then be created as a normal pay event file which you can submit in GovConnect.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Sam Ton
    Sam Ton Member Posts: 6 Novice Member Novice Member
    edited July 2019
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager
    edited July 2019
    Creating new post. Please reference the new conversation here: ABN already registered

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Lilly Li
    Lilly Li Member Posts: 21 Novice Member Novice Member
    edited July 2019
    Hi Rav, is it normal that files submitted two days ago still showing pending?
    Thank you. 
  • Sam Ton
    Sam Ton Member Posts: 6 Novice Member Novice Member
    edited July 2019
    Hi Lilly, Not sure if this will help but i submitted mine last night and it only recently gone from pending to success. I hit the refresh and the detail button a few time as well as login in/out just in case it was a refresh issue. Regards
  • Sam Ton
    Sam Ton Member Posts: 6 Novice Member Novice Member
    edited July 2019
    Also forgot to mention is ATO also sent me an email confirming they received my first stp report.
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager
    edited July 2019

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Lilly Li
    Lilly Li Member Posts: 21 Novice Member Novice Member
    edited July 2019
    Hi Rav, is there a way to run a report on total $ submitted to ATO for each employee, so we can check which one might be missing?
    Thank you. 
  • Lilly Li
    Lilly Li Member Posts: 21 Novice Member Novice Member
    edited July 2019
    Hi Rav, all new submission is good now! But two files that submitted in Oct last year (12 Oct and 15 Oct) still showing pending, should i replace these as it's been a long time now since submitted?
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager
    edited July 2019
    No, there's no need to.
    STP is reported on a YTD basis, so the next successful submission will already update the balances.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Lilly Li
    Lilly Li Member Posts: 21 Novice Member Novice Member
    edited July 2019
    ohhh, which means i do not need to lodge the previous fortnightly payroll file if the last one in June lodged successfully? Thank you. 
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