Issues logging in this morning

Leanne Kuhn
Leanne Kuhn Member Posts: 2 Novice Member Novice Member
edited October 2024 in Accounts Hosted
Getting this error message this morning. We are using 2019 R2 and our office manager cooks log in this morning but now gets the same message. I finally have a day off to sort accounts out and I can’t do it. Tried calling the call center and they are at capacity and not accepting any more calls. image

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,649 Reckon Community Manager Community Manager
    edited July 2019
  • Leanne Kuhn
    Leanne Kuhn Member Posts: 2 Novice Member Novice Member
    edited July 2020
  • John Graetz
    John Graetz Member Posts: 1,663 Reckon Star Reckon Star
    edited July 2019
    I can bear testimony to the fact that if these instructions are explicitly followed, the problem is fixed.  I spent time over the phone trying to fix this problem yesterday with somebody, to no avail.  Then, when I went back and closely followed each step, I found that the user had not performed the file > exit action.  Then it worked!
    John L G
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