Cannot communicate with company file

Zachay Legault
Zachay Legault Member Posts: 4 Novice Member Novice Member
edited October 11 in Reckon Accounts (Desktop)

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  • Linda ABC
    Linda ABC Accredited Partner Posts: 1,133 Accredited Partner Accredited Partner
    edited June 2020
    Zachay - have you added the QBDataServiceUser28 to the shared folder where the Reckon files are on the server and given that user full access?  once this is done - I would restart all the client machines and try again.  Also make sure the Reckon accounts Database Service Manager has scanned the folder again.
  • Zachay Legault
    Zachay Legault Member Posts: 4 Novice Member Novice Member
    edited July 2019
    I had done this previously with no success - although I just completely removed it and re-added it (for the third time) and it appears to be working now for one of our company files. I'll switch more over into multi-user mode and have our end users test it out and see if this is resolved.
  • Zachay Legault
    Zachay Legault Member Posts: 4 Novice Member Novice Member
    edited July 2019
    No clue why this didn't work in the three hours of troubleshooting I went through this morning but it appears to be doing the trick now. Thanks.
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