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STP error message from ATO

Viv Steedman

The first upload of STP file has created this error message from ATO. Any help to decipher what it means please?
· The element 'AddressDetailsPostal' in namespace 'http://www.sbr.gov.au/ato/payevnt' has invalid child element 'CountryC' in namespace 'http://www.sbr.gov.au/ato/payevnt'. List of possible elements expected: 'Line1T' in namespace 'http://www.sbr.gov.au/ato/payevnt'. Hint: while processing parent element [AddressDetailsPostal] child mandatory element [Line1T] was expected but not found

Comments

Brigitte Nott

I received the same error message and noticed that it had been answered before. Subsequently I followed the advice then given and it worked. The problem is with what you have recorded for every Employee. You need to look for instance if you have missed a full stop after Ms. Mr. etc. or if the telephone numbers have spaces. Also there needs to be an email address for every Employee. I guess there could be other requirements, but after going through in detail I uploaded again and it has been stamped successful. Good Luck.

Leisha S

I've got the same problem!!! Thanks for you input Brigitte. I'll give it a go. Let us know how you go too Viv. I'll say it again.......single touch payroll my butt!!!!

Leisha S

Went through & made the changes you suggested Brigitte, & submitted successfully. Hopefully it's all ok & doesn't come back to bite me EOFY

Thanks heaps for your suggestions! Hope you've had success too Viv

Viv Steedman

Thank you Brigitte I have made the suggested corrections and uploaded the file. Fingers crossed it is successful! It would be helpful if there was a guide to the correct entry of employee details to avoid these simple errors.

Rav

Info on setting up your employees, file in general and other step by step guides are available here -
Preparing your Reckon Accounts Company File for your first Single Touch Payroll lodgement

Viv Steedman

Thanks Rav, however, I'm referring to what the guide does not advise, like a . after Mr and middle initial or no spaces between phone numbers and any other anomalies I don't know about yet, that cause the error on uploading. Knowledge of these common errors beforehand would be helpful. thank you!

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