The element 'AddressDetailsPostal' in namespace 'http://www.sbr.gov.au/ato/payevnt' has invalid chil

KevinKevin Member Posts: 11
edited August 2019 in Reckon One
Hello,

Im trying to do our first upload to STP. We are getting the error below. Ive checked the forum and have noted others have received this.

Ive checked all employees address's and my profile address and company address. There is only one address I can see not entered(as per image attached) and Im unsure how to update it. Its when you click the company & Advisor button. Please help.

The element 'AddressDetailsPostal' in namespace 'http://www.sbr.gov.au/ato/payevnt' has invalid child element 'CountryC' in namespace 'http://www.sbr.gov.au/ato/payevnt'. List of possible elements expected: 'Line1T' in namespace 'http://www.sbr.gov.au/ato/payevnt'. Hint: while processing parent element [AddressDetailsPostal] child mandatory element [Line1T] was expected but not found.

Thankyou
Kevin

Comments

  • RavRav Administrator Posts: 9,868 Administrator
    edited July 2019
    HI Kevin,
    Don't worry too much about the address field in the STP entity section above, that will update when your first submission goes through successfully.

    When you submitted the pay event that returned the error, did you submit a Full File Replacement OR a normal pay event submission?

    Can you please submit this again but please ensure that its a NORMAL pay event ie. not created as a Full File Replacement in your Reckon accounting software.

    If you receive an error message after submitting a normal pay event file, can you let me know what exact message is?
  • KevinKevin Member Posts: 11
    edited July 2019
    Hello,
    Thanks for your reply. Yes ive tried this submission twice, both as a normal pay event, so NOT a "full file replacement".
    Both have the same error as included in my original post.
    Thanks
  • LynLyn Member Posts: 1 ✭
    edited July 2019
    Hello
    I have received the same message after submitting my first normal pay event. Can you tell me how to fix it
    Thanks

    Lyn
  • Kathy KomadinaKathy Komadina Member Posts: 16
    edited July 2019
    Hi Kevin & Lyn,
    I had the same error message with my first submission and I think it was because in Reckon one of the addresses of an employee was written as "17/8 Street name" instead of "Unit 17, 8 Street Name". Very odd that you cannot have a unit with the "/"! But I resubmitted the file last night and it has worked today so maybe that's the problem with your files too?
    Good luck!
    Kathy
  • KevinKevin Member Posts: 11
    edited July 2019
    Hi Kathy,
    Thanks for the response. However ive checked my employees and none of them live in units or contain  "/" or any other symbols in their address.
    Any other ideas anyone?
  • RavRav Administrator Posts: 9,868 Administrator
    edited July 2019
    Hi Kevin,
    Do all your employees have valid address details other than no symbols/invalid characters etc?
    The reason I ask is, the Line1T in the error message refers to the address line in the employee's profile. Can you please recheck and ensure everything is valid.

    Also, can you please ensure you have your details filled out in your profile section in the Reckon Portal (screenshot example below) -

    image
  • KevinKevin Member Posts: 11
    edited July 2019
    Hello,
    Ive triple check all my employees addresses and all are 100% correct.
    Ive checked that profile and have that information entered correctly.
    I don't know what more I can do. Im not getting anywhere.

  • KevinKevin Member Posts: 11
    edited July 2019
    Ive spoken to the ATO and they have said that the Postal address is a PO Box, Ive tried adding a PO box but its doesn't recognise it when I do a search.
  • Suzanne SmithSuzanne Smith Member Posts: 6
    edited August 2019
    Ive had the same error message 'AddressDetailsPostal'- i have desktop premier, when I  do a resubmit do i use the "update event" ?


  • Eric MurphyEric Murphy Member Posts: 114 ✭
    edited July 2019
    No just send through a normal pay run file not an update event or full file replacement. I had this problem as well and it was how I had written one of my employee's addresses in Reckon
  • Suzanne SmithSuzanne Smith Member Posts: 6
    edited July 2019
    Thanks Eric on the next section I need to select either

    1. new pay run or full file replacement
    or
    2. Update a previously completed ATO submission or Finalise Year

    I assume it number 2??

    rds,  Sue

  • Eric MurphyEric Murphy Member Posts: 114 ✭
    edited July 2019
    No. Because it's a normal lodgement, you choose the new payrun option.
  • Suzanne SmithSuzanne Smith Member Posts: 6
    edited July 2019
    Thank you..
  • KevinKevin Member Posts: 11
    edited July 2019
    What if you have 100 employees or more?! How do you know how to identify where the issue lies? Ive checked all my employees(6) multiple times and they all look fine.
    RECKON, I need some help please!
  • Eric MurphyEric Murphy Member Posts: 114 ✭
    edited July 2019
    Why don't you call their technical support then? That's what they're there for. Or I guess just do the hard yards and look through the data. I spoke to them this morning and waited literally 30 seconds before the call was answered & sorted which in hindsight I could have fixed myself.
  • KevinKevin Member Posts: 11
    edited July 2019
    Ive tried calling multiple times over the past 2 weeks and each time its a 20 minute wait. I don't have that kind of time to spare.
  • KevinKevin Member Posts: 11
    edited July 2019
    23 minutes and counting again after being told was 10 minutes
  • Liz WhatsonLiz Whatson Member Posts: 1
    edited August 2019
    I have the same issue.  Submitted first STP and it has come back three times with an error.  There is no error in the employees address.  I do not know what else to do.  Please help.  Waited 90 minutes for tech support yesterday.  The error is 'Address Details Postal' in namespace. Line 1T expected but not found.  I need to get this sorted, please help.

  • KevinKevin Member Posts: 11
    edited August 2019
    Anyone have any success?!
    Ive emailed support and haven't received a response. Ive called their support line 5 times and cant get through to anyone even after waiting close to an hour.
    Ive spent a couple hours with my accountant trying to figure it out and who is pleading with me to move to myob.
    We only use this product for Payroll and as such this should be what fine for what we need but we need to get this fixed and Reckon arnt providing any support!
  • RavRav Administrator Posts: 9,868 Administrator
    edited August 2019
    Kevin,
    Take a look at the info in this Knowledgebase article -
    Common ATO Errors

    This specific error message is covered there including how to resolve it.
  • KevinKevin Member Posts: 11
    edited August 2019
    Ive checked the address's multiple times for all staff and the business address. Im getting nowhere with no more specific info.
    Ive called the ATO and ensured the address is correct their end.
  • KevinKevin Member Posts: 11
    edited August 2019
    There should be an ATO error that can help diagnose this as per
    "Unfortunately, we cannot provide software specific support, but if there is a specific error code that you are receiving, such as "CMN.ATO.PAYEVNT.EM41432" then we may be able to better assist."
    https://community.ato.gov.au/t5/Single-Touch-Payroll/STP-ERROR-MESSAGE-FROM-ATO/td-p/21082
  • Suzanne SmithSuzanne Smith Member Posts: 6
    edited August 2019
    Yes, finally after the fourth submit... I needed to reduce the number of characters on the first line of our "legal address" field in qbooks... and remove a comma...

    Sue




Sign In or Register to comment.