ATO Status Error - 'click here' doesn't work

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Kim Herriman
Kim Herriman Member Posts: 15 ✭
edited August 2019 in Reckon One
Hey there, we've had STP lodgment come back with an ATO status error - but the 'click here' for ATO message doesn't work? Means we don't know what the error relates to    : (

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  • Rav
    Rav Administrator, Reckon Staff Posts: 15,416 Community Manager Community Manager
    edited July 2019
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    Hi Kim,
    When you're on that page, just hit refresh on your browser or Ctrl and F5 (on most browsers) and then try clicking the link again, it should show some more detailed information in regard to the error.

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Kim Herriman
    Kim Herriman Member Posts: 15 ✭
    edited July 2019
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    Thanks! Lol, apparently an unexpected error has occurred and to contact the ATO. Just lodged the next pay so hopefully that one is fine and updates the YTDs   ; )

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