personal plus

Jennifer Cho

Hello
Im trying to install personal plus 2019 but keep getting an error message,
Failed to install
Quicken failed to install - Exit Code 1618.
please can anyone help

Andrew Christie

Hi Jennifer,
Have a look at this guide. I believe it assisted another PP user with the same problem.  http://kb.reckon.com.au/issue_view.asp?ID=4848

Follow step 1, then log into the built in administrator, follow step 2 and then attempt to install the software again.

regards

Andrew
{ Previous issue: https://community.reckon.com/reckon/topics/error-installing-personal-plus-2015-windows-10-error-1618 ) }

Jennifer Cho

I've done that but now I'm getting exit code 1610

Andrew Christie

What is the text that accompanies the code?

Jennifer Cho

an error occurred while installing Reckon accounts 2019
Quicken failed to install:- exit code 1601

Jennifer Cho

sorry i think i put 1610 in error previously

Andrew Christie

Hi Jennifer
Thanks for the correction. From what I can see the 1601 could come from the fact that a remnant of your previous install attempts remains and must be removed. Check this article out. It has access to a cleanup utility. Download it, run it, reboot and have another go - best of luck.

Andrew

http://kb.reckon.com.au/issue_view.asp?ID=2676

Jennifer Cho

sorry i can't find windows installer cleanup im using windows 10

Jennifer Cho

ive found disk cleanup so ive used that

Jennifer Cho

no that didn't work still getting the same error 1601

Richard Mountstephens

This isn't much help but I had exactly the same problem upgrading to RPP 2019 from a previous version so had to call in a professional who fixed it but it took him about 20 minutes. Watching him in action I realised I could never have done it myself.

Jennifer Cho

Thank you. Finally figured it out not enough space on my hard drive. So once I cleared it out all installed in about a minute

Andrew Christie

In the end - so simple! Congratgulations