Reckon One Disappearing Invoices

Ron_9977292
Ron_9977292 Member Posts: 9 ✭
edited April 2020 in Reckon One
Reckon One, I have created two Invoices, printed them sent them, the Dashboard tells me that there are two unpaid Invoices, but when I got into "Invoices", they are not there. 

Comments

  • Robert Folbigg
    Robert Folbigg Member Posts: 4 ✭
    edited August 2019
    I have logged in today to find the same issue when i try to review my outstanding invoice list. There is nothing there.

    Reckon are you having technical issues?
  • Troy McCarthy
    Troy McCarthy Member Posts: 1 ✭
    edited August 2019
    Same here...looking forward to finding out the issue!
  • Robert Folbigg
    Robert Folbigg Member Posts: 4 ✭
    edited August 2019
    Im tipping there is a major issue going on,

    I just tried to log a support ticket through their online form and received a 504 gateway timed-out error when i submitted it..

    I to am looking forward to an explanation...
  • Robert Folbigg
    Robert Folbigg Member Posts: 4 ✭
    edited August 2019
    Im on hold to their support line now with an estimated wait of 20 minutes :-/
  • Luke Martindale
    Luke Martindale Member Posts: 1 ✭
    edited August 2019
    I am having the same issue
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,101 Community Manager Community Manager
    edited August 2019
    Hi guys,
    We're looking into some performance issues with the invoices area in Reckon One at the moment. The team are investigating and look to have found the cause, we're testing a solution to get things back to normal as we speak so hopefully shouldn't be too long before its back to normal.

    I'll keep you posted with more info as soon as I can. Apologies for the hassle everyone.
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  • Robert Folbigg
    Robert Folbigg Member Posts: 4 ✭
    edited August 2019
    Thanks for the update Rav, At-least i can hang up and not waist my time sitting on hold now....

    Can i ask if there is some sort of system status page available for Reckon One that we can all check if we have issues like this??
  • Ron_9977292
    Ron_9977292 Member Posts: 9 ✭
    edited August 2019
    ……...End of month, not a good time...……...
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,101 Community Manager Community Manager
    edited August 2019
    Hi all,
    We're testing something out at the moment which we're confident will get the invoices area back to normal functionality right now. Pending the results of this, we'll roll it out into the wider Reckon One service in full shortly after.

    I'll let you know as soon as its completed.
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  • Christine David
    Christine David Member Posts: 1 ✭
    edited August 2019
    Thank-you but a broadcast notice of some sort would be greatly appreciated from Reckon as unable to function without access to my online invoices! Need an eta when issue resolved so I can plan my day.
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,101 Community Manager Community Manager
    edited August 2019
    Hi all,
    We've just deployed a solution to this across the wider Reckon One service. Its literally only just gone through a couple of minutes ago so it might take a few minutes to propagate but testing has shown positive results.

    Can you please logout of your book and then back in or alternatively, refresh your browser and confirm if its all working as normal.


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  • Ron_9977292
    Ron_9977292 Member Posts: 9 ✭
    edited August 2019
    Yes, looks good on this end. Thanks.
  • Paul Panebianco
    Paul Panebianco Member Posts: 1 ✭
    edited August 2019
    I am having the same issue.  This is not good enough. We were assured that using your package on the web will be seamless.  Is our data safe?  how often will these sort of issues occur?

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