Help with STP error messages please

Bruce
Bruce Member Posts: 432 Professional Partner Professional Partner
edited June 2020 in Accounts Hosted
Can somebody please steer me in the direction of a list of STP error messages and, most importantly, what they mean.   I've just had the following response which has left me completely nonplussed - and the weblink in the message is not active.

The element 'AddressDetailsPostal' in namespace 'http://sbr.gov.au/ato/payevnt' has invalid child element 'CountryC' in namespace 'http://sbr.gov.au/ato/payevnt'.  List of possible elements expected: 'Line1T' in namespace 'http://sbr.gov.au/ato/payevnt'.  Hint: while processing parent element [AddressDetailsPostal] child mandatory element [Line1T] was expected but not found

Comments

  • Kris_Williams
    Kris_Williams Member Posts: 3,053 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited May 2020
    I’m guessing it has something to do with the company details and addresses listed
  • Bruce
    Bruce Member Posts: 432 Professional Partner Professional Partner
    edited June 2020
    thanks Kris, I'll explore
  • Kris_Williams
    Kris_Williams Member Posts: 3,053 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited June 2020
    No unusual characters or fancy formatting
  • Bruce
    Bruce Member Posts: 432 Professional Partner Professional Partner
    edited September 2019
    noted, thanks
  • Rav
    Rav Administrator, Reckon Staff Posts: 14,731 Community Manager Community Manager
    edited June 2020
    Hi Bruce,
    If you haven't sorted this yet, you'll find info on this error message along with some other common ones in this Knowledgebase article here -
    Common ATO STP Errors in Reckon GovConnect
    Reckon Logo - Signature.png
  • Bruce
    Bruce Member Posts: 432 Professional Partner Professional Partner
    edited September 2019
    very helpful thanks

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