I am unable to send emails from Reckon Accounts Plus 2018.

Yvette_10219846

Hello, I am unable to send emails from Reckon Accounts Plus 2018. I receive a DEBUG Error Msg: Unable to open your email message store. Your message cannot be sent. then the next Error: Reckon Accounts Internal Error Message - An internal error occurred while preparing your message. It has not been sent. (MAPI error code 00000000 (0) at line 483 in sendemail.cpp) I am on a Windows 7 Terminal Server using Outlook 2016. I have tried updating Preferences but that has not worked. Does anyone have a fix for this problem that they could kindly share with me? Thanks so much.

Comments

Zappy

Did you check the knowledge base?

Kwikbooks (Professional Partner)

Hi Yvette

Do you have Outlook open before you try to send emails?
Is Outlook your default email account?
If windows live, it want work, get outlook

Datarec

Hi Yvette,

DATA RECOVERY: Good tip for finding a solution if you have encountered a problem and a specific error message is displayed

Here is a possible solution from a previous posts for a similar error message
https://community.reckon.com/reckon/topics/unable-to-send-mail-b0i7pskvwpdri
https://community.reckon.com/reckon/topics/unable-to-open-your-email-message-store

Here are relevant Knowledgebase Articles
https://kb.reckon.com.au/issue_view.asp?ID=5385
https://kb.reckon.com.au/issue_view.asp?ID=4430

Regards,

Data Recovery Team