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Product Key Invalid - Reckon Accounts Plus 2019

FrankoFranko Member Posts: 5
edited September 2019 in Accounts Business Range
Hi Rav,
I am getting the same product key is invalid message with Reckon accounts plus 2019. Is there a patch for it? Note: This conversation was created from a reply on: Product Key Invalid when uploading STP report??.

Comments

  • RavRav Administrator Posts: 10,794 Community Manager
    edited September 2019
    Hey Franko,
    I've split your post into its own thread here to differentiate it from the Payroll Premier conversation.

    In regard to this message with Reckon Accounts, this will come up if you're not using a current edition of Reckon Accounts compatible with STP. One thing to check though, have you installed the latest tax table update for your 2019 edition?

    If you have a eligible subscription, you'll find it in the Members Area by logging in with your Customer ID & PIN or alternatively from our Downloads page here
  • FrankoFranko Member Posts: 5
    edited September 2019
    Hi Rav,
    I have checked my edition and it is Reckon Accounts Plus 2019 Release R2 and the tax table is 1920282. In the tax table upgrade guide there was mention of  release R2P and mine is simply R2.
    So I think my version should be compatible with STP.
    Regards, Franko
  • FrankoFranko Member Posts: 5
    edited September 2019
    Hi Rav,
    Do you have any more ideas on how I can get STP working. Would it be any use me uploading an STP file for you to look at it?
    Regards, Franko
  • FrankoFranko Member Posts: 5
    edited September 2019
    Hi Rav,
    One of your colleagues quickly found me the solution. In the record of Company details Reckon had recorded the ACN instead of the ABN. Once this was corrected, all went smoothly. This knowledge should be spread more widely.
    Regards, Franko

    can this be marked problem solved
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