Share Prices Not Updating

fpilot
fpilot Member Posts: 14 ✭
edited September 2019 in Personal Plus and Home & Business
Is it just me or is there currently a problem with the share prices not updating?

Comments

  • Andrew_8758259
    Andrew_8758259 Member Posts: 17 ✭✭
    edited September 2019
    my last share price update was last Friday
  • fpilot
    fpilot Member Posts: 14 ✭
    edited September 2019
    Perhaps I should have been more specific, more share prices did not update for Monday 23 September 2019.

    I trust it is fair to assume that Andrew did not get share price updates for this date as well so it is not just me which is sort of a bit of a relief.
  • Peter Dickson
    Peter Dickson Member Posts: 30 ✭
    edited September 2019
    I am having the same problem.  I look forward to the response
  • Terry
    Terry Member Posts: 17 ✭✭
    edited September 2019
    I am also having the same problem.  We have had this problem before.  Last time Rav (Community Manager) was very helpful. 

    RAV - are you seeing this?  Perhaps you can assist again??
  • bobmonty
    bobmonty Member Posts: 1 ✭
    edited September 2019
    Same problem.
  • Andrew_8758259
    Andrew_8758259 Member Posts: 17 ✭✭
    edited September 2019
    To confirm I was unable to successfully download share prices for Monday 23rd Sep
  • Terry
    Terry Member Posts: 17 ✭✭
    edited September 2019
    In the past when this has happened (at least three times that I can recall), Reckon has had to issue a new version of the file "qwutil.dll".


    I hope if this is required again that they do so in a timely fashion!
     
  • Michael Holmes
    Michael Holmes Member Posts: 21 ✭✭
    edited September 2019
    Same here.
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,105 Community Manager Community Manager
    edited September 2019
    Thank you for the reports on this everyone.

    I've tested this myself on a couple of installations this morning and received the same result ie. prices updated to Friday 20/9.

    I've sent this through to our Product team for further investigation on the cause. I'll let you know as soon as I have more information. Apologies for the hassle its caused so far, I'll keep you posted.
    Reckon Logo - Signature.png
  • David_7594132
    David_7594132 Member Posts: 37 ✭
    edited September 2019
    Rav. Things to check

    Changes to update process by data provider. In the past these have been advised but not acted on by reckon until the update failed.

    Changes to URL for data. As above US prices are updating which indicates Aus price issue
  • Jonathan Fennel
    Jonathan Fennel Member Posts: 5 ✭
    edited September 2019
    This reply was created from a merged topic originally titled Share prices are not downloading in Reckon accounts 2019. The share prices have stopped downloading in Reckon accounts 2019
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,105 Community Manager Community Manager
    edited September 2019
    Hi folks,
    The product team are currently investigating this and initial observations suggest that only AU share prices are currently affected. NZ and US share prices download correctly. 

    Would you say this is the case for you as well? (If you have any NZ or US shares in your list that is).

    Let me know

    Cheers
    Reckon Logo - Signature.png
  • Jonathan Fennel
    Jonathan Fennel Member Posts: 5 ✭
    edited September 2019
    I don' have NZ or US shares.  Just AU shares.

  • Chris Appleby
    Chris Appleby Member Posts: 34 ✭
    edited September 2019
    Likewise. Au shares only, Dow Jones price updated as normal. I'm getting ASX prices from the Yahoo finance site OK though.
  • Frank t
    Frank t Member Posts: 8 ✭
    edited September 2019
    Hi, I have just tried it, got my US shares ok but no Au. I do not have any NZ shares.
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,105 Community Manager Community Manager
    edited September 2019
    Hi again everyone,
    I've just heard that AU share prices should now be available when you run a download.

    The cause of this was due to a delay in the share price information being sent through rather than any issue with the service.

    I've just tested on my install and AU prices have updated to yesterday (23/9).

    Give it a go when you can.

    Cheers
    Reckon Logo - Signature.png
  • Terry
    Terry Member Posts: 17 ✭✭
    edited September 2019
    Just done a download and all 23/9 prices updated correctly.

    Well done, Rav.  Thanks for you assistance once again.

    Cheers

  • Michael Holmes
    Michael Holmes Member Posts: 21 ✭✭
    edited September 2019
    My share price downloads are working again.
  • Jonathan Fennel
    Jonathan Fennel Member Posts: 5 ✭
    edited September 2019
    Yep.  Working here too.  Thanks Rav.

  • Terry
    Terry Member Posts: 17 ✭✭
    edited September 2019
    Just downloaded the 24/9 share prices.   All updated as they should.

    Thanks again, Rav.

    Cheers.

  • Michael Sandner
    Michael Sandner Member Posts: 23 ✭
    edited September 2019
    In the past I have had to wait till 9.30 pm AEST to get the days downloads and not get an error if I retried on failure.
    I had the 2018 version previously but only updated to the 2019 version this weekend
  • Michael Sandner
    Michael Sandner Member Posts: 23 ✭
    edited September 2019
    Confirming that download of transactions on 24/9 worked
This discussion has been closed.

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