Reckon Accounts Personal 2013 playing up
Rachel Roads
Member Posts: 6 Novice Member
The version of Reckon Accounts Personal 2013 I have been running for home accounts and investments has recently been playing up. It started with not automatically recognising the data file I was using - I had to keep finding it and opening it myself, and now the software seems to be really glitchy - I have had to re-install every time I go to use it.
Has anyone else had this sort of a problem? Is there a way to fix it? Do I need to upgrade to a more recent version - if so what would be the equivalent package and will I be able to keep all of my data history?
Has anyone else had this sort of a problem? Is there a way to fix it? Do I need to upgrade to a more recent version - if so what would be the equivalent package and will I be able to keep all of my data history?
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HI Rachel
I have not had the "glitchy" issues you refer to, however I can answer the second question.
If you update to a newer version of the software, you will be required to update your data file as part of the process and thereby retain ALL your data history. I have a data file that commenced over twenty years ago, and has gone through multiple upgrades without data loss, and it is not the oldest file by any means that I know of.
Good luck,and would suggest an upgrade.
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Thanks for the advice - am looking at a trial upgrade now. Just a shame that it seems you are forced into a yearly subscription now, which I have avoided in the past!
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Thanks for that. My file name hasn't changed - it's just the same one I have been using for years. However it could be a little on the long side - I will see whether shortening it helps. Think I will be making an upgrade too...
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I couldn't find a single purchase price option - all seems to be annual subscription. Currently on a free trial for Personal Plus 2019 - which has all downloaded fine and looks just the same as my 2013 Personal version!0
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Yes - I did keep getting that message, and yes my file name was over 8 characters long. Will rename my new file and see whether that helps. Even in my new trial version it had forgotten the file...0
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Ah yes thanks Dave - the renamed file is remembered just fine. Bit weird that happened, but I think I am all sorted now. Thanks for your help0
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