"side-by-side configuration is incorrect" error

John Gowdie

Hi All, I'm a PersonalPlus user on Windows10 and now can't login. An error message box says... "The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail." Is it best I uninstall the program and then reinstall? Or is there any other solution? Any help appreciated.
Regards John

Andrew Christie

Hi John,
An uninstall and re-install has helped in the past:  https://community.reckon.com/reckon/topics/application_has_failed_to_start_because_its_side_to_side_...

See how you go

Andrew

John Gowdie

Thanks Andrew that gives me some confidence.
John

Bob Woolacott

I have the same problem. Did the uninstall and reinstall work ??

John Gowdie

I was advised by others to uninstall and reinstall the program. I did this and no problems since (fingers crossed).
John