Quicken Personal Plus 2019 Styopped updating share prices

Decibel_7297054
Decibel_7297054 Member Posts: 8 ✭
edited January 2020 in Personal Plus and Home & Business
As of Friday 13th November, share prices and index prices have stopped updating via One Step Update. This applies to all watced indexes, US and Australian as well as my US stocks.

Comments

  • Michael Holmes
    Michael Holmes Member Posts: 21 ✭✭
    edited November 2019
    My prices and indexes are working fine with the One Step Update.
  • Decibel_7297054
    Decibel_7297054 Member Posts: 8 ✭
    edited November 2019
    Are you using 2019 or 2020? I only updated to 2019 mid year but have had no issues up to now
  • Michael Holmes
    Michael Holmes Member Posts: 21 ✭✭
    edited November 2019
    2020
  • Michael Sandner
    Michael Sandner Member Posts: 14 ✭
    edited November 2019
    Just a thought , is your subscription to downloads in date , check the licence info
  • Decibel_7297054
    Decibel_7297054 Member Posts: 8 ✭
    edited November 2019
    Yep checked my license info. Online license valid till 2021 as I only updated to Version 2019 mid year.
  • Decibel_7297054
    Decibel_7297054 Member Posts: 8 ✭
    edited November 2019
    I have just run a one step update, and this time the ASX200 Index has updated but the Dow Jones NASDAQ and S&PO 500 indexes have not, nor has my US stock prices. It shows missing symbols for the US stocks and indices. The software appears to have stopped looking at the US markets for some reason.

  • David H
    David H Member Posts: 23 ✭
    edited December 2019
    Same problem with Reckon Accounts Personal Plus 2020. My last US share price update was 11 Nov 2019.

    Rav, what's going on here?
  • David H
    David H Member Posts: 23 ✭
    edited December 2019
    Still not working. Rav???
  • Eric Murphy
    Eric Murphy Member Posts: 213 ✭✭✭
    edited December 2019
    David, there is a sticky post at the very top of the home page - https://community.reckon.com/reckon/topics/us-share-prices-unavailable-in-the-reckon-personal-range

    ASX is still working normally, mine updated to yesterday's prices
  • David H
    David H Member Posts: 23 ✭
    edited December 2019
    Thank you, Eric.
    Seems like Reckon could establish their own site with the US data.
  • Decibel_7297054
    Decibel_7297054 Member Posts: 8 ✭
    edited January 2020
    Auto update appears to be working again for US stocks and indexes.  My US stock listing and NASDAQ, Dow Jones and S&P 500 all updated today and back filled all the data.
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