missing data on mobile app

Marwan Aloe
Marwan Aloe Member Posts: 1
edited December 2019 in Reckon One
Hi, signed into my account this morning on my iPhone app, and all my data is missing. I am using reckon one on my iphone. Please help me retrieve it as I have my emplyees details in there. Thank you.

Dr Marwan Aloe  

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited December 2019
    Hi Dr Aloe,
    I've seen a couple of cases of this before and its usually due to a mismatch in the app account login credentials. Usually its a simple case of a typo in the email address when the account was first created and subsequently the ABN registered to that erroneous account.
    After this, when you attempt to login with the correct email address there are no details registered to that account.

    Can you let me know the ABN that you have registered on the app and I'll take a look.

    Cheers


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.