Trouble backing up Reckon file

Bill Tranter
Bill Tranter Member Posts: 2
Im running Reckon Accounts Home and Business 2017. When I try to backup I get an error message saying ünable to locate source file. 'Then unable to reload current file after copy. Any help would be appreciated. Bill


  • Rav
    Rav Administrator, Reckon Staff Posts: 15,097 Community Manager Community Manager
    edited January 2020
    Hi Bill,
    Check out this Knowledgebase article on this error message, follow the steps listed and see if it helps at all -

    Backup error in Reckon Personal - Error: Unable to Open Source File
  • Bill Tranter
    Bill Tranter Member Posts: 2
    edited January 2020
    Dear Rav
    I have worked through the suggested steps to create a new data file. Unfortunately this did not work. I get the message the "file did not backup successfully". Do you have any further suggestions.