Trouble backing up Reckon file

Bill Tranter
Bill Tranter Member Posts: 2 Novice Member Novice Member
edited January 2020 in Personal Plus and Home & Business
Im running Reckon Accounts Home and Business 2017. When I try to backup I get an error message saying ünable to locate source file. 'Then unable to reload current file after copy. Any help would be appreciated. Bill

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,195 Reckon Community Manager Community Manager
    edited January 2020
    Hi Bill,
    Check out this Knowledgebase article on this error message, follow the steps listed and see if it helps at all -

    Backup error in Reckon Personal - Error: Unable to Open Source File
    Reckon.png

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  • Bill Tranter
    Bill Tranter Member Posts: 2 Novice Member Novice Member
    edited January 2020
    Dear Rav
    I have worked through the suggested steps to create a new data file. Unfortunately this did not work. I get the message the "file did not backup successfully". Do you have any further suggestions.

    Regards

    Bill

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