2017 accounts download

Phil Lampard
Phil Lampard Member Posts: 2 Novice Member Novice Member
edited February 2020 in Reckon Accounts (Desktop)
Hi I, am using Reckon Accounts 2017, and I cant download it to my new laptop, the error code is 1920QBCF monitor service fail to start,
regards Phil  

Comments

  • Tanya Briggs
    Tanya Briggs Accredited Partner Posts: 76 Accredited Partner Accredited Partner
    edited February 2020
    If you search the error number on this community, a number of conversations will give you the solution.  Sorry to palm you off to a search instead of giving the exact solution, but I believe it is ticking specific boxes in your laptop's settings and I can't recall which ones.
  • Mario_10087432
    Mario_10087432 Reckon Alumni Posts: 55 Former Reckon Staff Member Former Reckon Staff
    edited February 2020
    Hi Phil, 

    Error 1920 is related to not having the .NET framework 3.5 turned on. Please refer to our knowledge base article 5256 (https://kb.reckon.com.au/issue_view.asp?ID=5256) for instructions. 


  • Phil Lampard
    Phil Lampard Member Posts: 2 Novice Member Novice Member
    edited February 2020
    Hi Mario thanks for your help, your solution did the job, thanks again, regards Phil