I can't print anything at the moment, No PDF could come out, when I push the print botton, it's jus

Accounts East India
Accounts East India Member Posts: 1 Novice Member Novice Member
edited February 27 in Accounts Hosted
I can't print anything at the moment, No PDF could come out,  when I push the print botton, it's just go blackimage

Comments

  • Jenni Gibson
    Jenni Gibson Member Posts: 4 Novice Member Novice Member
    edited February 2020
    Same here, I had to email the invoice to myself and then print.

  • JO-ANNE_7327707
    JO-ANNE_7327707 Member Posts: 422 Reckon Star Reckon Star
    edited March 2020
    I've had this problem for the last two weeks, anything i save to pdf prints blank. Couldn't get a solution when I posted. I now have to download everything and save/print from there
  • Rav
    Rav Administrator, Reckon Staff Posts: 14,209 Reckon Community Manager Community Manager
    edited February 2020
    Hi all,
    Which browser are you using with Hosted when you run into this?
    Does the same thing occur if you attempt to use incognito mode of your browser or a different browser altogether as a test?

  • JO-ANNE_7327707
    JO-ANNE_7327707 Member Posts: 422 Reckon Star Reckon Star
    edited March 2020
    I've tried several different browsers. I've cleared all history, etc. The screen goes blank when I save to pdf.
  • Mac Wilson_10494204
    Mac Wilson_10494204 Member Posts: 1 Novice Member Novice Member
    edited February 2020
    Having the same issue. Rang Reckon they say to sign out of the sync tool in chrome for it to work.  A recent browser update stuffed it.
  • Mario_10087432
    Mario_10087432 Reckon Alumni Posts: 51 Former Reckon Staff Member Former Reckon Staff
    edited February 2020
    Some of the workarounds when facing this issue include:
    1. Clear cache and restart your browser 
    2. Click on Chrome menu, select Settings>You and Google > Sync and Google Services, turn “Make searches and browsing better” off
    3. Use Google Chrome's Incognito mode (press Ctrl+Shift+N to activate) 
    4. If the any of these workarounds fail, install a third party PDF viewer extension for chrome for example, PDF Viewer or Adobe Acrobat

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