Can't delete pay run after undo

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Michael Wilson_10116624
Michael Wilson_10116624 Member Posts: 10 ✭
edited April 2020 in Reckon One
I have pay runs that were finished but now need to deleted and recreated as they were created in error.

I have selected undo pay run and it gets stuck "processing" for 5 minutes.  The pay run eventually changes to draft mode but I get an error when I try to delete them.

I checked the payments and there are no payments associated with these pay runs but there are still a pay run journals associated with them that also can't be deleted.

This scenario has occurred on multiple pay runs that I needed to recreate and they are now in limbo.  I have pay runs that still have journal entries but can't be deleted.

This is very frustrating as this is not the first time this has occurred either

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  • Hawk
    Hawk Member Posts: 65 ✭
    edited March 2020
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    You are not alone. I had this problem a few days ago. What I did was click finish payrun again and undo then delete. It took me a few tries before all the same payruns and journals to be deleted. Hope it works for you. Good luck.
  • Michael Wilson_10116624
    Michael Wilson_10116624 Member Posts: 10 ✭
    edited April 2020
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    Thanks for the suggestion. I have tried that approach at least 5 times but it hasn't worked.  Same error every time :(  
  • Hawk
    Hawk Member Posts: 65 ✭
    edited March 2020
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    Please check the payment for that payrun is not under Unprocessed Tab. It has to be deleted too.
  • Michael Wilson_10116624
    Michael Wilson_10116624 Member Posts: 10 ✭
    edited April 2020
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    I've checked the payments and there aren't any for the pay run
  • Kelly White
    Kelly White Member Posts: 2 ✭
    edited April 2020
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    Did you resolve this problem as have the same issue

  • Michael Wilson_10116624
    Michael Wilson_10116624 Member Posts: 10 ✭
    edited April 2020
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    I did eventually work around this problem but it was hugely frustrated and ended up costing me endless hours trying to resolve.

    I eventually found that there were quarterly super payments associated with the pay run that was paid on a completely different date to the pay run.  Once I found those super payments and deleted them I was able to delete the pay run and re-create it.

    This issue is extremely frustrating as the pay run becomes completely corrupted and the only option is to find all payments, delete them, and then re-create the pay run from scratch.

     

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