Hello,

Ann_10524711
Ann_10524711 Member Posts: 64 Reckoner Reckoner
edited March 2025 in Reckon Accounts (Desktop)
After editing an invoice and whilst waiting for it to save, the invoice has disappeared and when I searched the invoice is now deleted. How can this happen?

Comments

  • Acctd4
    Acctd4 Accredited Partner Posts: 4,256 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert
    edited March 2020

    Hi Ann

     

    Hmm … That does sound strange. 

     

    • Do you verify your data file on a regular basis?

    It’s important to do this routinely, especially before saving a backup.  If you ever need to restore a backup & the data is corrupted, your backup will be un-useable!

    • Have you noticed any glitches during any other processes?

    Any crashes / shutdowns / error messages etc could indicate a data corruption issue.

    • Does this only happen for one particular Customer or Job?

    If so, it sounds like it’s that particular Customer / Job that’s corrupted but this is easily resolved by editing that Customer / Job name & re-creating it again as a new Customer / Job. 

    Then amend the old name to prompt the “Merge” option.

     

     

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    Reckon Accredited Professional Partner Bookkeeper / Registered BAS Agent (No: 92314 015)

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    0422 886 003

    shazinoz2@bigpond.com

    www.accounted4bs.com

    Shaz Hughes.png

    Email | Website | Google Reviews | Facebook Reviews

  • Ann_10524711
    Ann_10524711 Member Posts: 64 Reckoner Reckoner
    edited March 2020
    Hi Shaz
    I will try your suggestions and see how we go.
    Thanks 
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