Hello,


Comments
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Hi Ann
Hmm … That does sound strange.
- Do you verify your data file on a regular basis?
It’s important to do this routinely, especially before saving a backup. If you ever need to restore a backup & the data is corrupted, your backup will be un-useable!
- Have you noticed any glitches during any other processes?
Any crashes / shutdowns / error messages etc could indicate a data corruption issue.
- Does this only happen for one particular Customer or Job?
If so, it sounds like it’s that particular Customer / Job that’s corrupted but this is easily resolved by editing that Customer / Job name & re-creating it again as a new Customer / Job.
Then amend the old name to prompt the “Merge” option.
Shaz Hughes Dip(Fin) ACQ NSW, MICB
Reckon Accredited Professional Partner Bookkeeper / Registered BAS Agent (No: 92314 015)
Accounted 4 Bookkeeping Services
Ballajura, WA
0422 886 003
Shaz Hughes Dip(Fin) ACQ NSW, MICB
*** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***
* Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *
Accounted 4 Bookkeeping Services
Ballajura, WA
(NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
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Hi Shaz
I will try your suggestions and see how we go.
Thanks1