Hello,

Ann_10524711

After editing an invoice and whilst waiting for it to save, the invoice has disappeared and when I searched the invoice is now deleted. How can this happen?

Acctd4

Hi Ann

 

Hmm … That does sound strange. 

 

• Do you verify your data file on a regular basis?

It’s important to do this routinely, especially before saving a backup.  If you ever need to restore a backup & the data is corrupted, your backup will be un-useable!

• Have you noticed any glitches during any other processes?

Any crashes / shutdowns / error messages etc could indicate a data corruption issue.

• Does this only happen for one particular Customer or Job?

If so, it sounds like it’s that particular Customer / Job that’s corrupted but this is easily resolved by editing that Customer / Job name & re-creating it again as a new Customer / Job. 

Then amend the old name to prompt the “Merge” option.

 

 

Shaz Hughes Dip(Fin) ACQ NSW, MICB

Reckon Accredited Professional Partner Bookkeeper / Registered BAS Agent (No: 92314 015)

Accounted 4 Bookkeeping Services

Ballajura, WA

0422 886 003

shazinoz2@bigpond.com

www.accounted4bs.com