error in upload pay data to my.gov

john smith_10532075
john smith_10532075 Member Posts: 1 Novice Member Novice Member
edited May 2020 in Accounts Hosted
trying to upload pay data to my.gov in the past no problem but this time has come back with the followingmessage - instance.EmployeeData{11}.Detail.Email isnot any of {subschema 0},{subschema 1} then this message dissapears and i cannot upload

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  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager
    edited March 2020

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Kris_Williams
    Kris_Williams Member Posts: 3,702 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert
    edited May 2020
    The first thing I would look at is the email address for each employee, don’t know if the number 11 refers to an employee number, or the 11th employee in list

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