🚨 STP SUBMISSION PROCESSING DELAYS 🚨


Currently there are delays with STP submissions being processed due to a ATO system issue. Submissions are currently queued and will be sent for processing once we've received confirmation the ATO have resolved their issue.

STP reckon mobile app

Dom
Dom Member Posts: 5
edited March 2020 in Accounts Hosted
Hi 
Just downloaded the mobile app and have hit a roadblock. I am at the setup two factor authentication screen which asks for a mobile number, but when I hit send code it comes up with  An Error occured invalid or missing data- please correct and try again.  I am at a lose here of what I may be doing wrong.

Comments

  • Rav
    Rav Administrator Posts: 13,249 Community Manager Community Manager
    edited March 2020
    Hi Dom,
    Are you entering a normal Australian mobile number? Also, are you entering it just numbers without any special characters like spaces, brackets etc.
  • Dom
    Dom Member Posts: 5
    edited March 2020
    Hi Rav yes its just a standard Australian number, no special characters.

  • Rav
    Rav Administrator Posts: 13,249 Community Manager Community Manager
    edited March 2020
    Hmmm that's odd, I haven't seen that happen before. Which version of the app are you using? Android or iOS

    Either way, can you do me a favour and uninstall the app from your phone and restart your phone and then reinstall it.
  • Dom
    Dom Member Posts: 5
    edited March 2020
    iOS Have tried again same error still coming up.