Reckon stop working when and employee name is highlighted

Debbie Mccoll_10210739
Debbie Mccoll_10210739 Member Posts: 5 Novice Member Novice Member
edited April 2020 in Accounts Hosted
I am trying to access an employees file and when there name is highlighted it produces
a message to say it is not working properly and shuts reckon down. I have backed up, ran a verification and a rebuild and it hasn't solved the problem. Can you assist please

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,418 Reckon Community Manager Community Manager
    edited April 2020
    Hi Debbie,
    Is it just this one particular employee that you're noticing this occurring with or is it all?
  • Debbie Mccoll_10210739
    Debbie Mccoll_10210739 Member Posts: 5 Novice Member Novice Member
    edited April 2020
    Hi, Just one employee.  I released him but he still show active. So I entered a cross to make him inactive but still not resolved.  The problem is that he is back working and i need to enter his pay, thank you
  • Karen F
    Karen F Member Posts: 13 Reckoner Reckoner

    Was there a solution to this issue? I have the same message "Reckon has stopped working" and shuts down. The employee was on maternity leave but has returned and is showing as active in the employees column, but does not appear on the payrun. When I click on the name to look for details I am getting the shutdown message.

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,754 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    Hi Karen

    Try Verifying the company file, then run the Rebuild THREE times (for some reason, 3 times solves a lot of data corruption issues 😊)

    File > Utilities > Verify Data

    File > Utilities > Rebuild Data (x 3)

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Karen F
    Karen F Member Posts: 13 Reckoner Reckoner

    Unfortunately three rebuilds didn't work and nor did technical support :(

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,754 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    Hmm … that’s a bit of a mystery then 🤔

    2 suggestions:

    1) You may need to send the file to Reckon’s data recovery team (Note this is a paid service though so there will be a cost involved)

    This would be my first preference ^

    2) You could create the Employee again … as long as you have a record of ALL the current accruals & balances (including leave) outside of the software if you’re unable to access the employee’s details currently.

    NOTE I would strongly recommend NOT doing No 2) though as this could cause more issues for STP lodgement. You may also be unable to recreate the employee record if you can’t edit the original as it won’t accept duplicated information (in either RA OR STP 😩)

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Chris McDonnell_6651373
    Chris McDonnell_6651373 Member Posts: 2 Reckoner Reckoner

    Hi Karen,

    This happened to me about a year ago. Long story short, I found that if I deleted the notes from the employee profile, then the system stopped crashing. In order to access the notes without crashing, I ran an Employee Contact List, and then clicked on the data line for the offending employee. This allowed me into the profile without crashing. Once his profile is open you can get into the notes.

    I hope this works for you.

    Cheers

    Chris 0408896939

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