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I am trying to upgrade my reckon to the payroll app and cannot do this . Please help

Andrea curtisAndrea curtis Member Posts: 7
edited June 2020 in Reckon One
I am trying to upgrade my free reckon to the payroll app and cannot do this . and I click on the stp and not New business. But says have an account already. Cannot trf over? The reckon free app does not have the function for employees for job keeper. Unsure how I can identify as job keeper as the only payments is for job keeper?

Comments

  • RavRav Administrator Posts: 11,707 Community Manager
    edited June 2020
    Are you using the same login details on the new Payroll app that you're using on the free STP app?

    What is the ABN that you have registered?
  • Andrea curtisAndrea curtis Member Posts: 7
    edited June 2020
    Hi,

    Thanks for your message.


    ABN 85 620 477 152

    Thanks
    Andrea
  • RavRav Administrator Posts: 11,707 Community Manager
    edited June 2020
    Thanks for that. I've corrected the issue here so if you give it another try it should let you through this time around.
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