HELP- unable to login to Reckon Hosted (firewall issue)

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Gretchen Moreton
Gretchen Moreton Member Posts: 4 Novice Member Novice Member
edited June 15 in Accounts Hosted
Stop work - major issue

Reckon number 1300-306-356 not working either

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  • Unknown
    Unknown
    edited June 2020
    This content has been removed.
  • Rav
    Rav Administrator, Reckon Staff Posts: 14,378 Reckon Community Manager Community Manager
    edited June 2020
    Hi Gretchen,
    As Kevin has advised, can you give us more info on what's happening when you attempt to login.
    If you can post a screenshot of the error message that would be great.

    Just a quick note though, our Hosted support contact number is 1300 799 150
  • Gretchen Moreton
    Gretchen Moreton Member Posts: 4 Novice Member Novice Member
    edited June 2020
    I am unable to post the snip of the picture, but tis says

    Problem
    It appears that Reckon Accounts software on computer xxx is set up to allow shared access to company file, but Reckon Accounts software on your computer is unable to communicate with it.

    Solution
    The communication problem could be due to a firewall.  It a firewall is installed on your network, you may need to reconfigure the firewall software.  For more information about firewalls, click the HELP button.

    We have had no problems till today (the first hour of today was ok).
    I have tried on our company server, and then just tried on my standalone desktop.
    Same problem.

    Also, the phone number 1300-799-150 for support is not working.

    All staff are current not able to work.

    Please help

  • Unknown
    Unknown
    edited June 2020
    This content has been removed.
  • Kris_Williams
    Kris_Williams Member Posts: 4,053 Reckon Hall of Famer Reckon Hall of Famer
    edited June 2020
    I just logged on from an iPad using Safari and PC using Firefox and AVG internet security
  • Unknown
    Unknown
    edited June 2020
    This content has been removed.
  • Kris_Williams
    Kris_Williams Member Posts: 4,053 Reckon Hall of Famer Reckon Hall of Famer
    edited June 2020
    Contributed before I saw your message
  • Gretchen Moreton
    Gretchen Moreton Member Posts: 4 Novice Member Novice Member
    edited June 2020
    No, Hosted
    All fixed now - thanks
  • Gretchen Moreton
    Gretchen Moreton Member Posts: 4 Novice Member Novice Member
    edited June 2020
    Kevin, I am using Hosted
    All fixed now
  • Unknown
    Unknown
    edited June 2020
    This content has been removed.
This discussion has been closed.

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