Invoices not emailing from Reckon. The system hangs and becomes "not responding"

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Gillian_9673196
Gillian_9673196 Member Posts: 55
edited July 2020 in Reckon Accounts (Desktop)
We have always been able to email invoices from Reckon without an issue but in the last week we can no longer email invoices.  Reckon freezes or does the "not responding".  We are running accounts 2019

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  • Andrew_10715107
    Andrew_10715107 Member Posts: 1
    edited July 2020
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    Having the same problem which also started last week
  • Gillian_9673196
    Gillian_9673196 Member Posts: 55
    edited June 2020
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    Hi Kevin, thank you but can you give me a hint what I might need to look for?

  • John Cole
    John Cole Member Posts: 2
    edited June 2020
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    Issues here as well. Unable to print or email invoices. Program either freezes or shuts down. My Licence is valid until '27 but customer support isn't. To upgrade, Its an annual fee in the 100s of dollars. Please help me get my Accounts Plus 17 up and running. John
  • Gillian_9673196
    Gillian_9673196 Member Posts: 55
    edited July 2020
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    Hi Andrew, our problem has been fixed but it was not easy and was very very time consuming.  We had to ring technical support 1300137657 and no word of a lie it took a few house of giving remote access for them to get it sorted!
  • Gillian_9673196
    Gillian_9673196 Member Posts: 55
    edited July 2020
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    Hi John, issue is something to do with Microsfot updates and compatibility issues.  Hi Our problem has been fixed but it was not easy and was very very time consuming.  We had to ring technical support 1300137657 and no word of a lie it took a few hours of giving remote access for them to get it sorted!

  • John Cole
    John Cole Member Posts: 2
    edited July 2020
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    Thanks for that. Unfortunately my membership has expired even though my license is valid until 2027. This means no assistance. In the process of learning a new accounting program