I'm a bit out of my depth with this one- any help you can give would be greatly appreciated.
I have a staff member that I have set up to repay her HELP debt since May this year, including an extra deduction of $100 each fortnight (extra tax) towards her HELP debt. She says that when she goes into MyGov she can not see any contribution against her HELP debt (her debt has not decreased).
Any ideas what I might be doing wrong? Would the extra tax be automatically applied against the HELP debt or not?
Many thanks in advance for you help. Ive attached a snip of the pay set up below.