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Fonts on Reckon Accounts Hosted have become hazy - not clear

Scott McGregor

The last few days the fonts on Reckon Accounts Hosted have become hazy - not clear. Is this a know problem or something only I am raising. I have been using this for years and there has been no recent changes to my setup that can explain this.

Comments

Christopher Willard

I have had the same Problem. No Idea why

Rav

Hi Scott and Christopher,
Do you notice this applies to all screens you navigate to within Reckon Accounts Hosted or just some/certain areas eg. invoices, employees etc?

Did you first notice this occur after upgrading to Hosted 2020?

To confirm, no changes to your display settings and/or your PC environment have been made?

Are you able to post a screenshot of what your Hosted screen when the text is not showing clearly.

Scott McGregor

Hi Ray
It does apply to all screens navigated within Reckon Accounts Hosted. When enlarging or reducing the windows window it appears to clarify then becom blurry again once finished resizing the window.

I believe I transferred to Hosted 2020 early without the issue which I think appeared in the last week or two (perhaps around the time the Hosted 2019 option disappeared)

I can confirm there have been no changes to my PC setup or display settings and the behaviour is only happening with Reckon Hosted.

I am attaching a screen shot

Bronwyn Fletcher

I'm having the same problem, and I have been working with Reckon 2020 since beginning of July with no issues until I logged on today.

Christopher Willard

Whats going on? My screen has been like this for around 3 days

Kristenw

I've had the same issues since upgrading, but my colleagues haven't

Rav

Hi all,
Can you please confirm which browser you are all using when you notice this happening and more specifically the version number of the browser.

Kristenw

I'm using chrome Version 84.0.4147.125

Scott McGregor

I'm using Chrome Version 84.0.4147.105 (Official Build) (64-bit)

Phil Hutchines

The problem is with Chrome.
In Chrome click on the 3 dots in the top right corner.
Click on settings.
In the search panel at the top of the page type Hardware
Use hardware acceleration when available should come up
Switch it off.
That should fix your problem
This was given to me by Reckon technical help

Scott McGregor

Thanks Phil, I have turned the Hardware acceleration setting in Chrome off as you suggest and the problem has gone! Much appreciated.

Kristenw

That hasn't worked for me

Robyn Kelly (Partner)

Kristen - see if you have windows updates to be installed and install them. This has helped other users that Phil's suggestion didn't help.

Lisa_9446385

Phil, you Sir, are a legend. This has been sending me insane. Your solution fixed it immediately

KSDBooks1

This has not worked for me - one page OK but the rest are not it is very hard to read

Comboprojects

This seemed initially to work but now it is all hazy again. incredibly hard to read. Sometimes it seems to reset the font for a while and then it goes hazy again...incredibly frustrating.

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