Fonts on Reckon Accounts Hosted have become hazy - not clear

Scott McGregorScott McGregor Member Posts: 4
edited August 17 in Accounts Hosted
The last few days the fonts on Reckon Accounts Hosted have become hazy - not clear. Is this a know problem or something only I am raising. I have been using this for years and there has been no recent changes to my setup that can explain this.

Comments

  • Christopher WillardChristopher Willard Member Posts: 2
    edited August 9
    I have had the same Problem. No Idea why
  • RavRav Administrator Posts: 10,763 Administrator
    edited August 9
    Hi Scott and Christopher,
    Do you notice this applies to all screens you navigate to within Reckon Accounts Hosted or just some/certain areas eg. invoices, employees etc?

    Did you first notice this occur after upgrading to Hosted 2020?

    To confirm, no changes to your display settings and/or your PC environment have been made?

    Are you able to post a screenshot of what your Hosted screen when the text is not showing clearly.
  • Scott McGregorScott McGregor Member Posts: 4
    edited August 10
    Hi Ray
    It does apply to all screens navigated within Reckon Accounts Hosted.   When enlarging or reducing the windows window it appears to clarify then becom blurry again once finished resizing the  window.

    I believe I transferred to Hosted 2020 early without the issue which I think appeared in the last week or two (perhaps around the time the Hosted 2019 option disappeared)

    I can confirm there have been no changes to my PC setup or display settings and the behaviour is only happening with Reckon Hosted.

    I am attaching a screen shot
  • Bronwyn FletcherBronwyn Fletcher Member Posts: 1
    edited August 11
    I'm having the same problem, and I have been working with Reckon 2020 since beginning of July with no issues until I logged on today.
  • Christopher WillardChristopher Willard Member Posts: 2
    edited August 12
    Whats going on? My screen has been like this for around 3 days

  • KristenwKristenw Member Posts: 10
    edited August 12
    I've had the same issues since upgrading, but my colleagues haven't

  • RavRav Administrator Posts: 10,763 Administrator
    edited August 17
    Hi all,
    Can you please confirm which browser you are all using when you notice this happening and more specifically the version number of the browser.


  • KristenwKristenw Member Posts: 10
    edited August 12
    I'm using chrome Version 84.0.4147.125
  • Scott McGregorScott McGregor Member Posts: 4
    edited August 12
    I'm using Chrome Version 84.0.4147.105 (Official Build) (64-bit)
  • Phil HutchinesPhil Hutchines Member Posts: 1
    edited August 19
    The problem is with Chrome.
    In Chrome click on the 3 dots in the top right corner.
    Click on settings.
    In the search panel at the top of the page type  Hardware
    Use hardware acceleration when available should come up
    Switch it off.
    That should fix your problem
    This was given to me by Reckon technical help
  • Scott McGregorScott McGregor Member Posts: 4
    edited August 12
    Thanks Phil, I have turned the Hardware acceleration setting in Chrome off as you suggest and the problem has gone!  Much appreciated.
  • KristenwKristenw Member Posts: 10
    edited August 17
    That hasn't worked for me 

  • Robyn Kelly (Partner)Robyn Kelly (Partner) Accredited Partner Posts: 534
    edited August 17
    Kristen - see if you have windows updates to be installed and install them.  This has helped other users that Phil's suggestion didn't help.
  • LisaLisa Member Posts: 2

    Phil, you Sir, are a legend. This has been sending me insane. Your solution fixed it immediately

  • KSDBooks1KSDBooks1 Member Posts: 1

    This has not worked for me - one page OK but the rest are not it is very hard to read

  • ComboprojectsComboprojects Member Posts: 1
    edited September 22

    This seemed initially to work but now it is all hazy again. incredibly hard to read. Sometimes it seems to reset the font for a while and then it goes hazy again...incredibly frustrating.

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