Payslips not emailing - RECKON HOSTED

Anabela De Abreu
Anabela De Abreu Member Posts: 2 Novice Member Novice Member
edited August 2020 in Accounts Hosted
Had this problem years ago and now its back since just before year end ... the payslips were being generated when system crashed so had to logout. and have been unable to email payslips since.
I have rerun payslips about 100 times since then and today rebuilt data and still unable to email payslips. Any other suggestions ...?

Comments

  • Perform Educational Musicals
    Perform Educational Musicals Member Posts: 1 Novice Member Novice Member
    edited August 2020
    We have the same problem and we just live with it, saving and emailing each payslip separately. A time-consuming task and a great shame - an issue which Reckon should has resolved ages ago. Very disappointing!
  • Marina Di Rosso_10819341
    Marina Di Rosso_10819341 Member Posts: 6 Novice Member Novice Member
    edited August 2020
    Same here. We are lucky we only have 6 employees. I cannot imagine if we had a larger payroll. Come on Reckon, this needs to be fixed NOW!!!!!

  • John Graetz
    John Graetz Member Posts: 1,569 Reckon Legend Reckon Legend
    edited August 2020
    HI.  Just a thought, that it could have something to do with your browser cache.  Have you tried doing this using a different browser?  It is worth a try.  If that does work, the next step would be to clear your browser cache.
    John L G

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